Félix Malfait 845b48f243 Update terms of service (#23906)
## Summary

Replaces the terms of service page content, which came from a generic
template, with terms written for how Twenty actually works: an
open-source project, a hosted cloud service, and paid self-hosted plans.

Main changes:
- Data section rewritten around workspace privacy: customers own their
data, we only use it to run the service, and it leaves the workspace
only through explicit sharing or publishing features (shared content,
apps that publish pages or API endpoints)
- Explicit open-source scope: the software licenses govern self-hosting;
these terms cover the site, the cloud service, and paid license keys,
with the commercial self-hosted license spelled out (grant, per-user
seats with true-up, key verification, expiry behavior)
- Sections added that the template lacked: security and DPA reference,
connected accounts, AI features, confidentiality, publicity, suspension,
mutual indemnification, warranty disclaimer, data retention and export
after a subscription ends (aligned with the actual suspension and
deletion pipeline: 14-day minimum retention, warning email, reactivation
or support-provided export)
- Clearer mechanics: 30-day notice for material changes to the terms,
price changes only at renewal, refunds when the fault is ours,
cancellation effective at the end of the billing period, business and
professional use only
- Removes template sections that never applied (contests and
sweepstakes, shipping information) and trims the marketing-email clause
down to transactional emails plus opt-out product updates

## Notes

- Content-only change to `TermsDocument.tsx`; no route, styling, or i18n
changes (legal pages are not translated)
- The effective date in the document is a placeholder to set when this
ships
- Legal review is planned before merge
2026-08-07 21:35:42 +02:00
2026-08-07 21:35:42 +02:00
2026-06-11 11:02:28 +02:00

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Why Twenty

Twenty gives technical teams the building blocks for a custom CRM that meets complex business needs and quickly adapts as the business evolves. Twenty is the CRM you build, ship, and version like the rest of your stack.

Learn more about why we built Twenty


Installation

Cloud

The fastest way to get started. Sign up at twenty.com and spin up a workspace in under a minute, with no infrastructure to manage and always up to date.

Build an app

Scaffold a new app with the Twenty CLI:

npx create-twenty-app my-app

Define objects, fields, and views as code:

import { defineObject, FieldType } from 'twenty-sdk/define';

export default defineObject({
  nameSingular: 'deal',
  namePlural: 'deals',
  labelSingular: 'Deal',
  labelPlural: 'Deals',
  fields: [
    { name: 'name', label: 'Name', type: FieldType.TEXT },
    { name: 'amount', label: 'Amount', type: FieldType.CURRENCY },
    { name: 'closeDate', label: 'Close Date', type: FieldType.DATE_TIME },
  ],
});

Then ship it to your workspace:

npx twenty app:publish --private

See the app development guide for objects, views, agents, and logic functions.

Self-hosting

Run Twenty on your own infrastructure with Docker Compose, or contribute locally via the local setup guide.



Everything you need

Twenty gives you the building blocks of a modern CRM (objects, views, workflows, and agents) and lets you extend them as code. Here's a tour of what's in the box.

Want to go deeper? Read the User Guide for product walkthroughs, or the Documentation for developer reference.

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All the tools you need to build anything

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Plus all the tools of a good CRM

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Stack

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