Félix Malfait
ea9e11581c
## Why We currently rely on Stripe's automated trial-ending email. It misfires: the global "remind 7 days before trial ends" setting lands the reminder on **signup day** for the 7‑day no‑card trial, and the "your card will be charged" copy makes no sense for a trial with no card. This replaces it with our own honest, well‑timed, Twenty‑branded emails. ## 🔒 Safety — these emails are OFF by default Because these reach real customers, the whole feature is gated behind a kill‑switch that **defaults to `false`**: - **`BILLING_REMINDER_EMAILS_ENABLED` (default `false`)** — checked **both** at cron registration **and** on every job run (defense in depth), so the emails can never be sent inadvertently (not on deploy, not in staging, not via a stray trigger). They only go out once an operator explicitly opts in. - Also gated on `IS_BILLING_ENABLED` (cloud‑only; self‑hosters unaffected). - In non‑prod the email driver is typically `logger`, so even if enabled there, nothing is actually sent. A unit test asserts that with the switch off, **zero** emails are produced. ## What it does A daily cron (`0 8 * * *`) sends three honest, Twenty‑branded emails: | Plan | Email | When | |---|---|---| | No‑card trial (7d) | "Add a card to keep your data" | **1 day before** trial ends | | Card‑on‑file trial (30d) | Upcoming‑charge heads‑up (cancel in one click) | **7 days before** first charge | | Yearly subscription | Renewal reminder (no surprise) | **7 days before** each renewal | - **Monthly renewals get no reminder** (avoids noise) — only the first charge and annual renewals do. - Branches no‑card vs with‑card on the customer's payment‑method flag (with a trial‑duration fallback), so someone who adds a card mid‑trial correctly gets the charge heads‑up instead of the add‑a‑card one. - **Idempotent** per `(workspace, boundary date)` via workspace‑level user vars — yearly reminders re‑fire each period, but the daily cron never double‑sends. - Offsets are configurable via new `BILLING_*_REMINDER_DAYS_BEFORE` variables. Also **warms up the tone** of the existing suspended / deleted workspace emails (less robotic, fair, loss‑aversion framing) — these already act as the "come back or lose your data" win‑back, so no extra win‑back email was added. ## Rollout 1. Merge. 2. Disable Stripe's automated trial/renewal customer emails in the Stripe dashboard. 3. Review copy/timing, then set `BILLING_REMINDER_EMAILS_ENABLED=true` to turn the cron on. ## Notes for reviewers - **i18n:** new English strings render via Lingui's msgid fallback; translation catalogs are intentionally **not** included to keep the diff focused (the repo extracts translations via its standard periodic `lingui extract` sync — `main` already carries catalog drift). Diff is 18 code files. - **Recipients:** reminders go to all workspace members, consistent with the existing suspension emails. Happy to scope the charge‑related ones to billing admins if preferred. - **Follow‑ups discussed:** in‑app trial banner, loss‑aversion with real record counts, and failed‑payment dunning are the higher‑leverage conversion levers beyond this. ## Test plan - [x] `typecheck` (twenty-server, twenty-emails) - [x] oxlint type‑aware + oxfmt - [x] Unit tests: no‑card path, with‑card path, idempotency, yearly renewal, billing‑disabled, **kill‑switch off → no send** (6/6 green) - [ ] Manual: set the flag on a staging instance with `logger` driver and confirm the right email is logged at each boundary https://claude.ai/code/session_0147ujzHv1X4vzimf4iGbnT4 --- _Generated by [Claude Code](https://claude.ai/code/session_0147ujzHv1X4vzimf4iGbnT4)_ <!-- This is an auto-generated description by cubic. --> <a href="https://cubic.dev/pr/twentyhq/twenty/pull/22186?utm_source=github" target="_blank" rel="noopener noreferrer" data-no-image-dialog="true"><picture><source media="(prefers-color-scheme: dark)" srcset="https://www.cubic.dev/buttons/review-in-cubic-dark.svg"><source media="(prefers-color-scheme: light)" srcset="https://www.cubic.dev/buttons/review-in-cubic-light.svg"><img alt="Review in cubic" src="https://www.cubic.dev/buttons/review-in-cubic-dark.svg"></picture></a> <!-- End of auto-generated description by cubic. -->
Twenty Emails
This package contains the email templates used by Twenty.
Features
- Email templates built with React Email
- Internationalization (i18n) support via @lingui/react
- Local preview server for testing email templates
Getting Started
Starting the Local Preview Server
To start the local preview server for email development:
npx nx start twenty-emails
This will run the development server on port 4001. You can then view your email templates at http://localhost:4001.
Building Emails
To build the email templates:
npx nx build twenty-emails
Email Structure
Each email template is located in the src/emails directory. The templates use various components from the src/components directory to maintain consistent styling and functionality.