BOHEUS
e5ac9f5b8b
Follow-up based on comments from https://github.com/twentyhq/twenty/pull/23266 <!-- This is an auto-generated description by cubic. --> <a href="https://cubic.dev/pr/twentyhq/twenty/pull/23429?utm_source=github" target="_blank" rel="noopener noreferrer" data-no-image-dialog="true"><picture><source media="(prefers-color-scheme: dark)" srcset="https://www.cubic.dev/buttons/review-in-cubic-dark.svg"><source media="(prefers-color-scheme: light)" srcset="https://www.cubic.dev/buttons/review-in-cubic-light.svg"><img alt="Review in cubic" src="https://www.cubic.dev/buttons/review-in-cubic-dark.svg"></picture></a> <!-- End of auto-generated description by cubic. --> --------- Co-authored-by: Félix Malfait <felix@twenty.com> Co-authored-by: cubic-dev-ai[bot] <191113872+cubic-dev-ai[bot]@users.noreply.github.com>
106 lines
5.2 KiB
Plaintext
106 lines
5.2 KiB
Plaintext
---
|
|
title: Billing FAQ
|
|
description: Frequently asked questions about Twenty pricing and billing.
|
|
---
|
|
|
|
## Pricing
|
|
|
|
<AccordionGroup>
|
|
<Accordion title="Can I use Twenty for free while self-hosting?">
|
|
Yes, you can use Twenty for free while self-hosting. You will get access to everything included in the Pro (Cloud) plan, except the support from our core team. Support is accessible via our Discord community.
|
|
|
|
If you want to self-host and need the Premium features (SSO, row-level permissions and more), you can choose the paid Organization (Self-Hosted) license. This also includes support from the Twenty team and removes the requirement to publish custom code as open-source before distributing.
|
|
</Accordion>
|
|
|
|
<Accordion title="What are the Premium features?">
|
|
Premium features are only available on the Organization plans (Cloud or Self-Hosted):
|
|
- **SSO integration**: Single Sign-On with your identity provider
|
|
- **Row-level permissions**: Fine-grained access control at the record level
|
|
- **AI usage data**: Track AI consumption across the workspace
|
|
- **Audit logs**: Check what each workspace member has been doing
|
|
- **Email campaigns**: Plan which emails should be sent (available soon)
|
|
- **Unlimited workspaces**: Create as many workspaces as you want (self-hosted only)
|
|
- **Private source code**: No requirement to publish changes to a publicly available repository (self-hosted only)
|
|
</Accordion>
|
|
|
|
<Accordion title="Are the Cloud and Self-Hosted Organization plans the same?">
|
|
They offer the same premium features. However, a cloud subscription cannot be used for self-hosted deployments. Self-hosted requires an Enterprise key.
|
|
</Accordion>
|
|
|
|
<Accordion title="Do you offer free seats for view-only users?">
|
|
We do not offer free seats. Pricing is per user and each user needs a license to access Twenty.
|
|
</Accordion>
|
|
|
|
<Accordion title="Where can I switch my subscription to the Organization plan?">
|
|
You can do so under `Settings → Billing → Plans`. Then click on `Switch to Organization`.
|
|
</Accordion>
|
|
|
|
<Accordion title="Where can I switch my subscription to the Pro plan?">
|
|
You can do so under `Settings → Billing → Plans`. Then click on `Switch to Pro`.
|
|
</Accordion>
|
|
|
|
<Accordion title="Where can I switch my subscription to yearly?">
|
|
You can do so under `Settings → Billing`. Then click on `Upgrade to yearly`.
|
|
</Accordion>
|
|
|
|
<Accordion title="Where can I switch my subscription to monthly?">
|
|
You can do so under `Settings → Billing`. Then click on `Downgrade to monthly`.
|
|
</Accordion>
|
|
|
|
<Accordion title="Where can I see my credit usage?">
|
|
You will find this under `Settings → Billing`.
|
|
</Accordion>
|
|
|
|
<Accordion title="How many workflow credits do we have?">
|
|
The number of credits depends on your billing cycle, not your plan:
|
|
- **Monthly subscriptions**: 5 credits per month
|
|
- **Yearly subscriptions**: 50 credits per year
|
|
</Accordion>
|
|
|
|
<Accordion title="How does workflow credit consumption work?">
|
|
Each workflow action consumes credits based on its complexity:
|
|
- **Basic internal operations** (such as search, update, or create records) consume very few credits
|
|
- **More complex operations** like code nodes and requests to external services consume more credits
|
|
- **AI prompts** also consume more credits based on usage
|
|
- **Apps** also consume more credits similarly to code nodes
|
|
|
|
Credits are deducted in real-time when workflows or apps execute. You can monitor your usage in **Settings → Billing** to track consumption and remaining credits.
|
|
</Accordion>
|
|
|
|
<Accordion title="Can I buy more workflow credits?">
|
|
You can buy additional credits under `Settings → Billing`.
|
|
</Accordion>
|
|
|
|
<Accordion title="Can I buy more workflow credits only for 1 month?">
|
|
Yes, go to `Settings → Billing`, click the `Increase` button, choose how many credits you want, and confirm. They'll be applied for the current billing period. Then click the `Increase` button again, change the value back to the original, and confirm — the downgrade will be applied starting the next billing period.
|
|
</Accordion>
|
|
</AccordionGroup>
|
|
|
|
## Billing
|
|
|
|
<AccordionGroup>
|
|
<Accordion title="Where can I manage the Billing details?">
|
|
You can do so under `Settings → Billing`.
|
|
</Accordion>
|
|
|
|
<Accordion title="Where can I update my payment method?">
|
|
You can do so under `Settings → Billing`. Then click on `View billing details`. You'll be able to add a new payment method there.
|
|
</Accordion>
|
|
|
|
<Accordion title="Where can I update my billing information?">
|
|
You can do so under `Settings → Billing`. Then click on `View billing details`. You'll be able to edit the billing information there.
|
|
</Accordion>
|
|
|
|
<Accordion title="Where can I access my invoices?">
|
|
You can do so under `Settings → Billing`. Then click on `View billing details`. You'll see all your invoices at the bottom of the screen.
|
|
</Accordion>
|
|
|
|
<Accordion title="Why are my seats different from the number of users in my workspace?">
|
|
Workspace seat counts are synchronized with the payment system every 6 hours; invoices are adjusted based on the difference.
|
|
</Accordion>
|
|
|
|
<Accordion title="Why did I get an invoice for a new workspace member?">
|
|
When a new workspace member is added to the workspace, an invoice is sent to cover the difference. When a workspace member is removed, the change is applied in the next standard monthly/yearly invoice.
|
|
</Accordion>
|
|
</AccordionGroup>
|