StephanieJoly4
183d034716
Reorganizing by Feature sections Capabilities folders to give an overview of each feature How-Tos folders to give guidance for advanced customizations Reorganized the Developers section as well, moving the API sub section there added some new visuals and videos to illustrate the How-Tos articles checked the typos, the links and added a section at the end of the doc.json file to redirect existing links to the new ones (SEO purpose + continuity of the user experience) What I have not updated is the "l" folder that, per my understanding, contains the translation of the User Guide - that I only edited in English <!-- CURSOR_SUMMARY --> --- > [!NOTE] > <sup>[Cursor Bugbot](https://cursor.com/dashboard?tab=bugbot) is generating a summary for commit 5301502a32856e5b45d7ef30253fa7db6dc55233. Configure [here](https://cursor.com/dashboard?tab=bugbot).</sup> <!-- /CURSOR_SUMMARY --> --------- Co-authored-by: cubic-dev-ai[bot] <191113872+cubic-dev-ai[bot]@users.noreply.github.com> Co-authored-by: github-actions <github-actions@twenty.com> Co-authored-by: Abdul Rahman <ar5438376@gmail.com> Co-authored-by: Félix Malfait <felix.malfait@gmail.com>
78 lines
3.2 KiB
Plaintext
78 lines
3.2 KiB
Plaintext
---
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title: Mailbox
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description: Understanding email integration features in Twenty.
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---
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**Note**: To connect your email accounts and configure sync settings, visit [Email & Calendar Setup](/user-guide/calendar-emails/overview).
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## How Email Integration Works
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Twenty automatically links emails from your connected mailboxes to the relevant CRM records, keeping all communication history in one place.
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### Objects Where Emails Can Be Found
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Email conversations appear in three main objects:
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- **People**: View all emails exchanged with a specific contact
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- **Companies**: See all emails related to a company and its employees
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- **Opportunities**: Access email threads related to the company linked to this opportunity. Email threads from individual people on the opportunity are not shown yet.
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### Viewing Email Threads
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1. **Navigate to a Record**: Go to any Person, Company, or Opportunity record
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2. **Select the Emails Tab**: Click on the `Emails` tab to view synced emails
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3. **Open an Email Thread**: Click on any email to open and read the full conversation
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4. **Browse History**: Scroll through the complete email history with that contact
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<img src="/images/user-guide/emails/show-inbox.png" style={{width:'100%'}}/>
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## What You'll See
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### Email Thread View
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When you open an email thread, you can:
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- **Read Full Conversations**: See the complete email exchange
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- **View Participants**: See all people involved in the email thread
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- **Check Timestamps**: Know exactly when each email was sent
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- **Access Context**: Understand the full communication history
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### Email Visibility
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Depending on your mailbox settings, you might see:
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- **Full Content**: Complete email text and details
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- **Subject + Metadata**: Subject line, sender, recipient, and timestamp
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- **Metadata Only**: Basic information without email content
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## Email Sync Behavior
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### What Gets Synced
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- **External Emails**: All emails with contacts outside your organization
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- **Automatic Linking**: Emails connect to existing People and Company records
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- **Multiple Addresses**: Emails from any address link to the same contact record
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- **Updates**: New emails appear within 5 minutes
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### What Doesn't Get Synced
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- **Internal Emails**: Emails between colleagues (same domain) remain private
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- **Group Emails**: Distribution lists and group emails are excluded
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- **Excluded Folders**: Folders you've chosen not to sync (configured under Settings → Accounts → Email)
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### Selective Folder Sync (Lab Feature)
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Control which email folders sync with Twenty:
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1. Enable `Message Folder` in Settings → Releases → Lab
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2. Configure folders under Settings → Accounts → Email
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3. Choose specific folders to include or exclude (Inbox, Sent, Archive, custom folders)
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## Troubleshooting Email Sync
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### Common Sync Issues
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- **Sync Delays**: Emails appear within 5 minutes, but initial imports take longer
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- **Missing Emails**: Check if:
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- Folders are excluded in Message Folder settings
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- Contact auto-creation is disabled (emails need existing Twenty records)
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- Email is from colleagues (same domain) or group lists
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- Mailbox is still completing initial sync
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### Email Limitations
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- **System Folders**: Some email folders may not be available for sync
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- **Aliases**: Only true mailboxes can be connected (not email aliases)
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