StephanieJoly4
701a713042
- more details on rate at which messages are imported from Gmail - Settings -> Release deprecated to Settings -> Updates => this leads to updating the file title, file name and the navigation files - Support & Documentation accessible via Settings and no longer the nav bar - updated features out of the lab - no more integration page - added a new article with step by step on how to notify a teammate of a note to review docs.json is updated only for the English part --------- Co-authored-by: github-actions <github-actions@twenty.com>
86 lines
3.5 KiB
Plaintext
86 lines
3.5 KiB
Plaintext
---
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title: Mailbox
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description: Understanding email integration features in Twenty.
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---
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**Note**: To connect your email accounts and configure sync settings, visit [Email & Calendar Setup](/user-guide/calendar-emails/overview).
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## How Email Integration Works
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Twenty automatically links emails from your connected mailboxes to the relevant CRM records, keeping all communication history in one place.
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### Objects Where Emails Can Be Found
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Email conversations appear in three main objects:
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- **People**: View all emails exchanged with a specific contact
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- **Companies**: See all emails related to a company and its employees
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- **Opportunities**: Access email threads related to the company linked to this opportunity. Email threads from individual people on the opportunity are not shown yet.
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### Viewing Email Threads
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1. **Navigate to a Record**: Go to any Person, Company, or Opportunity record
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2. **Select the Emails Tab**: Click on the `Emails` tab to view synced emails
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3. **Open an Email Thread**: Click on any email to open and read the full conversation
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4. **Browse History**: Scroll through the complete email history with that contact
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<img src="/images/user-guide/emails/show-inbox.png" style={{width:'100%'}}/>
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## What You'll See
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### Email Thread View
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When you open an email thread, you can:
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- **Read Full Conversations**: See the complete email exchange
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- **View Participants**: See all people involved in the email thread
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- **Check Timestamps**: Know exactly when each email was sent
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- **Access Context**: Understand the full communication history
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### Email Visibility
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Depending on your mailbox settings, you might see:
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- **Full Content**: Complete email text and details
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- **Subject + Metadata**: Subject line, sender, recipient, and timestamp
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- **Metadata Only**: Basic information without email content
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## Email Sync Behavior
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### Sync Rate
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Twenty imports emails at approximately **400 messages per minute**. This rate is currently limited by Gmail API rate limiting (and applies similarly to other providers).
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For reference:
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- 1,000 emails → ~2.5 minutes
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- 10,000 emails → ~25 minutes
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- 50,000 emails → ~2 hours
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### What Gets Synced
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- **External Emails**: All emails with contacts outside your organization
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- **Automatic Linking**: Emails connect to existing People and Company records
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- **Multiple Addresses**: Emails from any address link to the same contact record
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- **Updates**: New emails appear within 5 minutes
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### What Doesn't Get Synced
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- **Internal Emails**: Emails between colleagues (same domain) remain private
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- **Group Emails**: Distribution lists and group emails are excluded
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- **Excluded Folders**: Folders you've chosen not to sync (configured under Settings → Accounts → Email)
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### Selective Folder Sync
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Control which email folders sync with Twenty:
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1. Go to **Settings → Accounts** and select your connected email account
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2. Configure folders under the Email section
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3. Choose specific folders to include or exclude (Inbox, Sent, Archive, custom folders)
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## Troubleshooting Email Sync
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### Common Sync Issues
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- **Sync Delays**: Emails appear within 5 minutes, but initial imports take longer
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- **Missing Emails**: Check if:
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- Folders are excluded in Message Folder settings
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- Contact auto-creation is disabled (emails need existing Twenty records)
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- Email is from colleagues (same domain) or group lists
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- Mailbox is still completing initial sync
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### Email Limitations
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- **System Folders**: Some email folders may not be available for sync
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- **Aliases**: Only true mailboxes can be connected (not email aliases)
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