---
title: Workflows
description: Automate your business processes with Twenty's visual workflow builder.
icon: "bolt"
---

import { VimeoEmbed } from '/snippets/vimeo-embed.mdx';

Workflows let you automate repetitive tasks and connect Twenty to external tools — without writing code (though you can if you want to).

<VimeoEmbed videoId="1185511711" title="Workflow" />


## How workflows work

Every workflow has three parts:

1. **Trigger** — What starts the workflow
2. **Steps** — What happens next (one or more actions in sequence)
3. **Variables** — Data that flows between steps

## Triggers

| Trigger | When it fires |
|---------|--------------|
| **Record event** | A record is created, updated, deleted, or upserted |
| **Manual** | A user clicks a button (on a single record, multiple records, or globally) |
| **Schedule** | On a recurring interval (cron syntax) |
| **Webhook** | An external system sends an HTTP POST |

## Actions

Workflows can chain any combination of:

- **Record operations** — Create, update, find, delete, or upsert records
- **Send email** — Send or draft emails from connected accounts
- **HTTP request** — Call any external API
- **Code** — Run custom JavaScript for complex logic
- **Branches** — If/else conditions to split the workflow path
- **Iterator** — Loop over arrays of data
- **AI Agent** — Let an AI agent process data autonomously
- **Delay** — Wait before continuing
- **Form** — Collect user input mid-workflow

## What you can build

- Send Slack alerts when a deal reaches a certain stage
- Auto-enrich new contacts with data from external APIs
- Detect stale opportunities and notify the owner
- Sync data between Twenty and your billing system
- Generate PDFs or invoices from record data
- Auto-reply to inbound emails matching certain criteria

<Card title="Full Workflows guide" icon="arrow-right" href="/user-guide/workflows/overview">
  Detailed reference on triggers, actions, variables, and real-world automation recipes.
</Card>
