---
title: What is Twenty
description: Twenty is an open-source CRM that gives you the building blocks to create exactly what your business needs.
---

## Vision
Creating a good CRM is hard because it's a balancing act.
For each business, the requirements seem straightforward, yet everyone's needs are distinct.
The result is a CRM that's either too basic, or one that's attempting to be a jack-of-all-trades but ending up as a master of none.

At first, Twenty looks like most CRMs you already know: you can track deals, organize contacts, manage tasks and notes.
**But what sets it apart is our approach to extensibility. We are building an open platform that provides the building blocks for you to solve your unique business problems.**

We prioritize universal principles and common patterns over feature lists.
We don't try to have all the answers and instead empower users to find what works best for them.
Open-source is the bedrock of our approach, ensuring that Twenty evolves with its community, for its community.

## Benefits

**Customizable:** Designed to fit your business needs.

**Community-driven:** Built and maintained by a large open-source community.

**Cost-effective:** You'll never be vendor-locked, because you can always self-host.



## Main Features

- **Calendar & Emails:** Sync your mailbox and calendar to see all communications on your CRM records. [Learn more](/user-guide/calendar-emails/overview).
- **Data Model:** Create custom objects and fields to match your unique business processes. [Explore](/user-guide/data-model/overview).
- **Data Migration:** Import and export your data via CSV or API. [Get started](/user-guide/data-migration/overview).
- **Views & Pipelines:** Organize your data with table views, kanban boards, and sales pipelines. [Discover](/user-guide/views-pipelines/overview).
- **Workflows:** Automate your business processes and integrate with external tools. [Build automations](/user-guide/workflows/overview).
- **AI:** Enhance your CRM with AI-powered features and agents. [Explore AI](/user-guide/ai/overview).
- **Dashboards:** Track performance with custom reports and visualizations. [View dashboards](/user-guide/dashboards/overview).
- **Permissions & Access:** Control who can view, edit, and manage your data with role-based permissions. [Configure access](/user-guide/permissions-access/overview).
- **Notes & Tasks:** Create notes and tasks linked to your records for better collaboration.
- **API & Webhooks:** Connect to other apps and build custom integrations. [Start integrating](/developers/extend/api).


## Join now

[Register here](https://app.twenty.com) or [become a contributor on GitHub](https://github.com/twentyhq/twenty).