---
title: AI
description: How Twenty uses AI to enhance your CRM experience.
icon: "robot"
---

Twenty integrates AI directly into your CRM — not as a gimmick, but as a tool that works within your data model and permission system.

## AI Chatbot

Ask questions about your data in natural language. The AI chatbot can query your CRM records, summarize information, and help you find what you're looking for without building complex filters.

## AI Agents

AI agents go beyond chat — they can execute multi-step tasks autonomously:

- Enrich records with data from external sources
- Draft and send follow-up emails
- Analyze pipeline health and flag at-risk deals
- Process incoming data and route it to the right team

Agents work within your existing workflows, so you can combine AI with manual approvals, conditional logic, and external API calls.

## Permissions & safety

AI in Twenty respects your permission model. Agents can only access objects and fields that the user (or role) has permission to view. Sensitive data stays protected even when AI is involved.

<Card title="Full AI guide" icon="arrow-right" href="/user-guide/ai/overview">
  Detailed reference on the chatbot, agents, and permission controls.
</Card>
