From 845b48f243521e2c0a87d694d6dfef29937e8351 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?F=C3=A9lix=20Malfait?= Date: Fri, 7 Aug 2026 21:35:42 +0200 Subject: [PATCH] Update terms of service (#23906) ## Summary Replaces the terms of service page content, which came from a generic template, with terms written for how Twenty actually works: an open-source project, a hosted cloud service, and paid self-hosted plans. Main changes: - Data section rewritten around workspace privacy: customers own their data, we only use it to run the service, and it leaves the workspace only through explicit sharing or publishing features (shared content, apps that publish pages or API endpoints) - Explicit open-source scope: the software licenses govern self-hosting; these terms cover the site, the cloud service, and paid license keys, with the commercial self-hosted license spelled out (grant, per-user seats with true-up, key verification, expiry behavior) - Sections added that the template lacked: security and DPA reference, connected accounts, AI features, confidentiality, publicity, suspension, mutual indemnification, warranty disclaimer, data retention and export after a subscription ends (aligned with the actual suspension and deletion pipeline: 14-day minimum retention, warning email, reactivation or support-provided export) - Clearer mechanics: 30-day notice for material changes to the terms, price changes only at renewal, refunds when the fault is ours, cancellation effective at the end of the billing period, business and professional use only - Removes template sections that never applied (contests and sweepstakes, shipping information) and trims the marketing-email clause down to transactional emails plus opt-out product updates ## Notes - Content-only change to `TermsDocument.tsx`; no route, styling, or i18n changes (legal pages are not translated) - The effective date in the document is a placeholder to set when this ships - Legal review is planned before merge --- .../src/sections/legal/TermsDocument.tsx | 957 ++++++++++-------- 1 file changed, 544 insertions(+), 413 deletions(-) diff --git a/packages/twenty-website/src/sections/legal/TermsDocument.tsx b/packages/twenty-website/src/sections/legal/TermsDocument.tsx index 53fae875d3..f72cc3e8f1 100644 --- a/packages/twenty-website/src/sections/legal/TermsDocument.tsx +++ b/packages/twenty-website/src/sections/legal/TermsDocument.tsx @@ -4,504 +4,635 @@ import { ExternalLink } from '@/ui'; export function TermsDocument() { return ( <> -

Introduction

- Herein are the Terms of Service that govern the use of products created - by Twenty.com PBC ("Company", "we", "our", - "us"). The estimated reading time for the full content is - approximately 20 minutes. -

-

- These Terms of Service ("Terms", "Terms of Service") - govern the use of our main website on Twenty.com and any of its - sub-domain, as well as any mobile application (together or individually - "Service") operated by Twenty.com PBC. -

-

- Our Privacy Policy also governs your use of our Service and explains how - we collect, safeguard and disclose information that results from your - use of our web pages. Please read it here:{' '} - Privacy Policy. -

-

- Your agreement with us includes these Terms and our Privacy Policy - ("Agreements"). You acknowledge that you have read and - understood Agreements, and agree to them. -

-

- If you do not agree with (or cannot comply with) Agreements, then you - may not use the Service, but please let us know by emailing at - contact@twenty.com so we can try to find a solution. These Terms apply - to all visitors, users and others who wish to access or use Service. -

-

Thank you for being responsible.

- -

Communications

-

- By creating an Account on our Service, you agree to subscribe to - newsletters, marketing or promotional materials and other information we - may send. However, you may opt out of receiving any, or all, of these - communications from us by following the unsubscribe link or by emailing - us at contact@twenty.com. + Effective Date: + {' August 7, 2026'}

-

Purchases

+

The short version

- If you wish to purchase any product or service made available through - Service ("Purchase"), you may be asked to supply certain - information relevant to your Purchase including, without limitation, - your credit card number, the expiration date of your credit card, your - billing address, and your shipping information. + This summary is here for convenience. It is not itself part of the + Terms; the numbered sections below are what govern. +

+ + +

1. Who we are and what these Terms cover

+

+ Twenty.com PBC (“Twenty”, “we”, + “us”, “our”) is a public benefit corporation + incorporated in Delaware, United States. We build an open-source + customer relationship management platform.

- You represent and warrant that: (i) you have the legal right to use any - credit card(s) or other payment method(s) in connection with any - Purchase; and that (ii) the information you supply to us is true, - correct and complete. + These Terms of Service (the “Terms”) govern your access to + and use of: +

+ +

+ We refer to these together as the “Service”. Our{' '} + Privacy Policy{' '} + explains how we handle personal data and forms part of your agreement + with us. If you have signed a separate agreement with us, such as an + enterprise agreement, an order form, or a data processing agreement, + that agreement controls over these Terms to the extent of any conflict.

- We may employ the use of third party services for the purpose of - facilitating payment and the completion of Purchases. By submitting your - information, you grant us the right to provide the information to these - third parties subject to our Privacy Policy. -

-

- We reserve the right to refuse or cancel your order at any time for - reasons including but not limited to: product or service availability, - errors in the description or price of the product or service, error in - your order or other reasons. -

-

- We reserve the right to refuse or cancel your order if fraud or an - unauthorized or illegal transaction is suspected. + By creating an account or using the Service, you agree to these Terms. + If you use the Service on behalf of a company or other organization, you + represent that you have authority to bind that organization, and + “you” refers to it. If you do not agree with these Terms, do + not use the Service; if you think something in them is wrong or unfair, + we genuinely want to hear about it at{' '} + contact@twenty.com.

-

Contests, Sweepstakes and Promotions

+

2. Open source and self-hosting

- Any contests, sweepstakes or other promotions (collectively, - "Promotions") made available through Service may be governed - by rules that are separate from these Terms of Service. If you - participate in any Promotions, please review the applicable rules as - well as our Privacy Policy. If the rules for a Promotion conflict with - these Terms of Service, Promotion rules will apply. + Twenty’s source code is publicly available at{' '} + + github.com/twentyhq/twenty + {' '} + and is licensed mostly under the GNU Affero General Public License v3 + (AGPLv3), with certain packages under the MIT license and certain files + under a commercial license, as described in the LICENSE file of the + repository. +

+

+ These Terms do not limit, replace, or modify any rights granted to you + by those software licenses. If you self-host the free edition of Twenty, + your use of the software is governed by its open-source licenses, not by + these Terms; only your use of the Site and of any services we provide to + you (such as license keys or support) is covered here. +

+

+ Commercial features of the self-hosted edition require a valid license + key purchased from us. A license key grants your organization a + non-exclusive, non-transferable right to use those features for your + internal business purposes, for the plan, number of users, and + subscription term you purchased. License keys may not be shared outside + your organization. Licenses are counted per user: each user of your + instance requires a seat, and if your usage grows beyond the seats you + purchased, we will ask you to true it up rather than cut you off, and + you agree to do so promptly. +

+

+ While your subscription is active, it includes the commercial features, + software updates, and the level of support included in your plan. We may + verify license keys automatically, which involves limited technical + information as described in our Privacy Policy; it never involves your + CRM records. When your subscription ends, the license key expires and + commercial features stop working, but your instance, your data, and + everything the open-source licenses grant you keep working on your own + servers.

-

Subscriptions

+

3. Accounts and workspaces

- Some parts of Service are billed on a subscription basis - ("Subscription(s)"). You will be billed in advance on a - recurring and periodic basis ("Billing Cycle"). Billing cycles - are set either on a monthly or annual basis, depending on the type of - subscription plan you select when purchasing a Subscription. + The Service is for business and professional use only: by using it, you + represent that you are acting for the purposes of a trade, business, or + profession, not as a consumer, and that you are at least 18 years old.

- At the end of each Billing Cycle, your Subscription will automatically - renew under the exact same conditions unless you cancel it or Twenty.com - PBC cancels it. You may cancel your Subscription renewal either through - your online account management page or by contacting Twenty.com PBC - customer support team. + You agree to provide accurate account information and keep it up to + date, to keep your credentials confidential, and to notify us promptly + at contact@twenty.com if you + suspect unauthorized use of your account. You are responsible for + activity that occurs under your account.

- A valid payment method, including credit card, is required to process - the payment for your subscription. You shall provide Twenty.com PBC with - accurate and complete billing information including full name, address, - state, zip code, telephone number, and a valid payment method - information. By submitting such payment information, you automatically - authorize Twenty.com PBC to charge all Subscription fees incurred - through your account to any such payment instruments. + Data in Twenty lives in workspaces. Workspace administrators control who + is a member of a workspace and what each member can see and do. If you + join a workspace owned by an organization, that organization controls + the workspace and its data, including your access to it.

- Should automatic billing fail to occur for any reason, Twenty.com PBC - will issue an electronic invoice indicating that you must proceed - manually, within a certain deadline date, with the full payment - corresponding to the billing period as indicated on the invoice. + We will email you about your account and the operation of the Service, + such as invoices, security notices, and important changes; you will + receive these for as long as you have an account. We may also send you + occasional updates about what is new in Twenty, which you can opt out of + at any time using the unsubscribe link they contain. We do not send + third-party promotions and we do not share your contact details with + anyone for their marketing.

-

Free Trial

+

4. Your data

- Twenty.com PBC may, at its sole discretion, offer a Subscription with a - free trial for a limited period of time ("Free Trial"). + “Customer Data” means the data you or your workspace members + submit to, store in, or sync into your workspace: records such as + people, companies and opportunities, notes, tasks, files, emails and + calendar events from connected accounts, and any other content of your + workspace.

- You may be required to enter your billing information in order to sign - up for Free Trial. + You own your Customer Data. We claim no ownership of + it. You grant us a non-exclusive, worldwide license to host, store, + process, transmit, display, and back up Customer Data solely as + necessary to provide, maintain, secure, and support the Service, as + directed by you and your workspace members through the features of the + Service, and as required by law. This license exists only so we can run + the Service for you and ends when your Customer Data is deleted, except + for residual copies in backups until those are purged.

- If you do enter your billing information when signing up for Free Trial, - you will not be charged by Twenty.com PBC until Free Trial has expired. - On the last day of Free Trial period, unless you canceled your - Subscription, you will be automatically charged the applicable - Subscription fees for the type of Subscription you have selected. + Your Customer Data is private to your workspace. We do + not make it available to other customers or to anyone outside your + workspace, except as you direct through the sharing and publishing + features described below, and we do not use it for advertising or sell + it. Within your workspace, visibility is controlled by the roles and + permissions your administrators configure. Our personnel access Customer + Data only when needed to operate the Service, to respond to a support + request, to address a security or legal issue, or with your permission.

- At any time and without notice, Twenty.com PBC reserves the right to (i) - modify Terms of Service of Free Trial offer, or (ii) cancel such Free - Trial offer. -

- -

Fee changes

-

- Twenty.com PBC, in its sole discretion and at any time, may modify - Subscription fees for the Subscriptions. Any Subscription fee change - will become effective at the end of the then-current Billing Cycle. + Some features are designed to make content available beyond your + workspace: for example, an app you install or build can publish pages or + expose API endpoints on the internet, and you may share content with + people outside your workspace or distribute an app you have built to + other workspaces. When you use such a feature, you direct us to display + or distribute that content to the audience you choose, our license from + you extends to doing so, and recipients may view and use the content as + you allow. You are responsible for what you make available this way, + including its legality and your right to publish it.

- Twenty.com PBC will provide you with a reasonable prior notice of any - change in Subscription fees to give you an opportunity to terminate your - Subscription before such change becomes effective. + Customer Data is your confidential information under Section 12, whether + or not it is marked as such.

- Your continued use of Service after Subscription fee change comes into - effect constitutes your agreement to pay the modified Subscription fee - amount. -

- -

Refunds

-

- Except when required by law, paid Subscription fees are non-refundable. -

- -

Content

-

- Our Service allows you to post, link, store, share and otherwise make - available certain information, text, graphics, videos, or other material - ("Content"). You are responsible for Content that you post on - or through Service, including its legality, reliability, and - appropriateness. + You are responsible for the Customer Data you and your workspace members + bring into the Service: for having the right to use it, and for + complying with the laws that apply to it, including privacy laws + covering the people whose information you store in your CRM. Do not + submit data that requires protections we have not agreed to provide in + writing, such as regulated health information or full payment card + numbers.

- By posting Content on or through Service, you represent and warrant - that: (i) Content is yours (you own it) and/or you have the right to use - it and the right to grant us the rights and license as provided in these - Terms, and (ii) that the posting of your Content on or through Service - does not violate the privacy rights, publicity rights, copyrights, - contract rights or any other rights of any person or entity. We reserve - the right to terminate the account of anyone found to be infringing on a - copyright. -

-

- You retain any and all of your rights to any Content you submit, post or - display on or through Service and you are responsible for protecting - those rights. We take no responsibility and assume no liability for - Content you or any third party posts on or through Service. However, by - posting Content using Service you grant us the right and license to use, - modify, publicly perform, publicly display, reproduce, and distribute - such Content on and through Service. You agree that this license - includes the right for us to make your Content available to other users - of Service, who may also use your Content subject to these Terms. -

-

- Twenty.com PBC has the right but not the obligation to monitor and edit - all Content provided by users. -

- -

Prohibited Uses

-

- You may use Service only for lawful purposes and in accordance with - Terms. You agree not to use Service: -

-
    -
  1. - In any way that violates any applicable national or international law - or regulation. -
    2. -
  2. - For the purpose of exploiting, harming, or attempting to exploit or - harm minors in any way by exposing them to inappropriate content or - otherwise. -
    3. -
  3. - To transmit, or procure the sending of, any advertising or promotional - material, including any "junk mail", "chain - letter," "spam," or any other similar solicitation. -
    4. -
  4. - To impersonate or attempt to impersonate Company, a Company employee, - another user, or any other person or entity. -
    5. -
  5. - In any way that infringes upon the rights of others, or in any way is - illegal, threatening, fraudulent, or harmful, or in connection with - any unlawful, illegal, fraudulent, or harmful purpose or activity. -
    6. -
  6. - To engage in any other conduct that restricts or inhibits - anyone's use or enjoyment of Service, or which, as determined by - us, may harm or offend Company or users of Service or expose them to - liability. -
    7. -
-

Additionally, you agree not to:

-
    -
  1. - Use Service in any manner that could disable, overburden, damage, or - impair Service or interfere with any other party's use of - Service, including their ability to engage in real time activities - through Service. -
    2. -
  2. - Use any robot, spider, or other automatic device, process, or means to - access Service for any purpose, including monitoring or copying any of - the material on Service. -
    3. -
  3. - Use any manual process to monitor or copy any of the material on - Service or for any other unauthorized purpose without our prior - written consent. -
    4. -
  4. - Use any device, software, or routine that interferes with the proper - working of Service. -
    5. -
  5. - Introduce any viruses, trojan horses, worms, logic bombs, or other - material which is malicious or technologically harmful. -
    6. -
  6. - Attempt to gain unauthorized access to, interfere with, damage, or - disrupt any parts of Service, the server on which Service is stored, - or any server, computer, or database connected to Service. -
    7. -
  7. - Attack Service via a denial-of-service attack or a distributed - denial-of-service attack. -
    8. -
  8. Take any action that may damage or falsify Company rating.
    9. -
  9. - Otherwise attempt to interfere with the proper working of Service. -
    10. -
- -

Analytics

-

- We may use third-party Service Providers to monitor and analyze the use - of our Service. -

-

- Cloudflare analytics -

-

- Cloudflare analytics is a web analytics service operated by Cloudflare - Inc. Read the Privacy Policy here:{' '} - - https://www.cloudflare.com/privacypolicy/ - -

- -

No Use By Minors

-

- Service is intended only for access and use by individuals at least - eighteen (18) years old. By accessing or using any product of the - Company, you warrant and represent that you are at least eighteen (18) - years of age and with the full authority, right, and capacity to enter - into this agreement and abide by all of the terms and conditions of - Terms. If you are not at least eighteen (18) years old, you are - prohibited from both the access and usage of Service. -

- -

Accounts

-

- When you create an account with us, you guarantee that you are above the - age of 18, and that the information you provide us is accurate, - complete, and current at all times. Inaccurate, incomplete, or obsolete - information may result in the immediate termination of your account on + We collect technical logs, metrics, and telemetry about the operation + and usage of the Service (“Usage Data”). Usage Data does not + include the contents of your CRM records. We may also use data that has + been aggregated and de-identified, so that it identifies neither you nor + any person in your Customer Data, to operate, secure, and improve the Service.

- You are responsible for maintaining the confidentiality of your account - and password, including but not limited to the restriction of access to - your computer and/or account. You agree to accept responsibility for any - and all activities or actions that occur under your account and/or - password, whether your password is with our Service or a third-party - service. You must notify us immediately upon becoming aware of any - breach of security or unauthorized use of your account. -

-

- You may not use as a username the name of another person or entity or - that is not lawfully available for use, a name or trademark that is - subject to any rights of another person or entity other than you, - without appropriate authorization. You may not use as a username any - name that is offensive, vulgar or obscene. -

-

- We reserve the right to refuse service, terminate accounts, remove or - edit content, or cancel orders at our sole discretion. + You can export your Customer Data at any time while your subscription or + trial is active, using the Service’s export features and APIs. + When your subscription ends, your workspace is suspended and can no + longer be used, but we retain your Customer Data for at least 14 days + and email you a warning before deleting it. During that period you can + restore full access, including export, by reactivating your + subscription, or write to{' '} + contact@twenty.com and we will + provide you with an export. After that period, we delete your Customer + Data as described in our Privacy Policy.

-

Intellectual Property

+

5. Privacy, security and data processing

- Service and its original content (excluding Content provided by users), - features and functionality are and will remain the exclusive property of - Twenty.com PBC and its licensors. Service is protected by copyright, - trademark, and other laws of the United States. Our trademarks and trade - dress may not be used in connection with any product or service without - the prior written consent of Twenty.com PBC. -

- -

Error Reporting and Feedback

-

- You may provide us either directly at contact@twenty.com or via third - party sites and tools with information and feedback concerning errors, - suggestions for improvements, ideas, problems, complaints, and other - matters related to our Service ("Feedback"). You acknowledge - and agree that: (i) you shall not retain, acquire or assert any - intellectual property right or other right, title or interest in or to - the Feedback; (ii) Company may have development ideas similar to the - Feedback; (iii) Feedback does not contain confidential information or - proprietary information from you or any third party; and (iv) Company is - not under any obligation of confidentiality with respect to the - Feedback. In the event the transfer of the ownership to the Feedback is - not possible due to applicable mandatory laws, you grant Company and its - affiliates an exclusive, transferable, irrevocable, free-of-charge, - sub-licensable, unlimited and perpetual right to use (including copy, - modify, create derivative works, publish, distribute and commercialize) - Feedback in any manner and for any purpose. + Our Privacy Policy{' '} + describes what we collect and how we use it. Where data protection laws + such as the GDPR apply to Customer Data, we process it as your processor + under our Data Processing Agreement, which you can review and sign in + your workspace settings, at + your-workspace.twenty.com/settings/legal/dpa. For any privacy question, + contact privacy@twenty.com.

- The third party sites and tools mentioned above include the following: -

-

- Sentry -

-

- Sentry is an open-source error tracking solution provided by Functional - Software Inc. More information is available here:{' '} - - https://sentry.io/privacy/ + We protect the Service with technical and organizational measures + including encryption in transit and at rest, access controls, and + monitoring. Details about our security practices and the list of + subprocessors we use are available in our{' '} + + Trust Center + . If a breach of security affects your Customer Data, we will notify you + without undue delay, as required by applicable law.

-

Links To Other Websites

+

6. Connected accounts and integrations

- Our Service may contain links to third party websites or services that - are not owned or controlled by Twenty.com PBC. + The Service can connect to third-party accounts and services, for + example to sync email and calendar data from Google or Microsoft + accounts. Connections are made only when a user chooses to establish + them, sync only the data described at the time of connection, and can be + disconnected at any time in the Service’s settings.

- Twenty.com PBC has no control over, and assumes no responsibility for - the content, privacy policies, or practices of any third party web sites - or services. We do not warrant the offerings of any of these - entities/individuals or their websites. -

-

- YOU ACKNOWLEDGE AND AGREE THAT TWENTY.COM PBC SHALL NOT BE RESPONSIBLE - OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR - ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY - SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD - PARTY WEB SITES OR SERVICES. -

-

- WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES - OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT. + When you enable an integration or use our APIs to exchange data with a + third-party service, we share and receive data at your direction. Your + use of a third-party service is governed by that third party’s own + terms and privacy policy, and we are not responsible for third-party + services, including what they do with data after you direct us to send + it to them.

-

Limitation Of Liability

+

7. AI features

- EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, - DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, - SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES - (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF - LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR - NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF - CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN - CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM - FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND - ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, - RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF - THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS - LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT - PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL - THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE - EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL - DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. + The Service includes optional AI-powered features, such as AI agents and + AI steps in workflows. When you use them, the relevant data is sent to + the AI model provider configured for your workspace, solely so the + feature can be provided. We do not use your Customer Data to train our + own AI models. How a model provider may use data depends on which + provider and model your workspace chooses: providers we offer by default + are listed in our Trust Center and process data under our agreements + with them, and where your workspace connects its own provider or model, + your agreement with that provider governs. +

+

+ AI output is generated by statistical models: it can be inaccurate, + incomplete, or misleading, and similar prompts by other customers may + produce similar output. Review AI output before relying on it or sending + it to anyone. You are responsible for your use of AI output, and it is + not professional advice of any kind. +

+

+ Some AI and workflow features are metered, for example through credits + included in your plan. Metered allowances that come with a plan expire + at the end of the period for which they were granted unless we state + otherwise.

-

Termination

+

8. Fees and billing

- We may terminate or suspend your account and bar access to Service - immediately, without prior notice or liability, under our sole - discretion, for any reason whatsoever and without limitation, including - but not limited to a breach of Terms. + Paid plans are described on our{' '} + pricing page or in your + order form. Unless stated otherwise, fees are charged per user, in + advance, on a monthly or annual billing period, using the payment method + you provide. Adding users during a billing period may result in + additional pro-rated charges. Fees do not include taxes; you are + responsible for applicable taxes other than taxes on our income.

- If you wish to terminate your account, you may simply discontinue using - Service. + Subscriptions renew automatically at the end of each billing period. You + can cancel at any time in the Service’s settings or by contacting + us; cancellation takes effect at the end of the current billing period, + and you keep access until then.

- All provisions of Terms which by their nature should survive termination - shall survive termination, including, without limitation, ownership - provisions, warranty disclaimers, indemnity and limitations of - liability. + We may change our prices. Price changes take effect at your next + renewal, never mid-term, and we will give you at least 30 days’ + notice before a price increase applies to you, so you can cancel first + if you disagree. +

+

+ If a payment fails, we will notify you and retry before suspending + access for non-payment. We will not suspend the Service while an amount + is subject to a reasonable, good-faith billing dispute that you are + working with us to resolve. +

+

+ Except as set out in these Terms or required by law, fees are + non-refundable. We will, however, refund the pro-rated remainder of any + prepaid fees if we terminate your subscription without cause, if we + discontinue the Cloud Service, or if you terminate because of our + uncured material breach or because you reject a material adverse change + to these Terms under Section 20.

-

Governing Law

+

9. Trials, betas and free features

- These Terms shall be governed and construed in accordance with the laws - of State of Delaware without regard to its conflict of law provisions. + We may offer free trials of paid plans. When a trial ends, your + workspace continues on whatever paid option you have chosen; if you + choose none, the workspace is suspended and then handled as described in + Section 4: your data is retained for at least 14 days, you are warned by + email, and you can subscribe to pick up where you left off or request an + export before deletion.

- Our failure to enforce any right or provision of these Terms will not be - considered a waiver of those rights. If any provision of these Terms is - held to be invalid or unenforceable by a court, the remaining provisions - of these Terms will remain in effect. These Terms constitute the entire - agreement between us regarding our Service and supersede and replace any - prior agreements we might have had between us regarding Service. + Features labeled beta, preview, experimental, or similar are provided so + you can try them early. They may change, break, or be withdrawn at any + time, are provided as-is without any commitment or warranty, and may + have reduced support. Tell us what you think of them; that is what they + are for.

-

Changes To Service

+

10. Acceptable use

+

When using the Service, you agree not to:

+
    +
  1. + violate applicable laws, or infringe the rights of others, including + intellectual property and privacy rights; +
    2. +
  2. + send spam or other communications that violate anti-spam, + telemarketing, or privacy laws; you are responsible for the compliance + of outreach you send using the Service; +
    3. +
  3. + upload or distribute malware or other harmful code, or use the Service + to phish or defraud; +
    4. +
  4. + attempt to access accounts, workspaces, data, or systems you are not + authorized to access, or probe or test the vulnerability of the + Service without our written consent; +
    5. +
  5. + interfere with or disrupt the Service, or circumvent its security, + rate limits, or usage limits; +
    6. +
  6. + access the Cloud Service by automated means other than our documented + APIs; +
    7. +
  7. misrepresent who you are or your affiliation with anyone; or
    8. +
  8. + resell or commercially provide access to the Cloud Service to third + parties without our written agreement. This restriction is about our + hosted service: it does not limit any right the open-source licenses + give you, including hosting the software yourself. +
    9. +

- We reserve the right to withdraw or amend our Service, and any service - or material we provide via Service, in our sole discretion without - notice. We will not be liable if for any reason all or any part of - Service is unavailable at any time or for any period. From time to time, - we may restrict access to some parts of Service, or the entire Service, - to users, including registered users. + Plans include usage limits, described on the pricing page or in your + order form, and the Service is subject to fair use so one + customer’s usage cannot degrade the Service for others. We may + investigate violations of this section and take reasonable action, + including those described in Sections 14 and 15.

-

Amendments To Terms

+

11. Our intellectual property and feedback

- We may amend Terms at any time by posting the amended terms on this - site. It is your responsibility to review these Terms periodically. + The Service, including its software, design, and content other than + Customer Data, belongs to Twenty and its licensors. Other than the + rights to use the Service granted in these Terms and the rights granted + by the applicable open-source licenses, no rights in the Service or in + our trademarks are granted to you. Please do not use the Twenty name or + logo in a way that suggests endorsement or affiliation without our + permission; using them to truthfully refer to the open-source project is + fine.

- Your continued use of the Platform following the posting of revised - Terms means that you accept and agree to the changes. You are expected - to check this page frequently so you are aware of any changes, as they - are binding on you. -

-

- By continuing to access or use our Service after any revisions become - effective, you agree to be bound by the revised terms. If you do not - agree to the new terms, you are no longer authorized to use Service. + If you send us feedback, ideas, or suggestions, you do not have to, but + if you do, you grant us a non-exclusive, perpetual, irrevocable, + royalty-free license to use them without restriction or obligation to + you. Your feedback stays yours; this license simply lets us build on it.

-

Waiver And Severability

+

12. Confidentiality

- No waiver by Company of any term or condition set forth in Terms shall - be deemed a further or continuing waiver of such term or condition or a - waiver of any other term or condition, and any failure of Company to - assert a right or provision under Terms shall not constitute a waiver of - such right or provision. + Each of us may receive non-public information from the other in + connection with the Service (“Confidential Information”); + yours includes your Customer Data. Each of us agrees to use the + other’s Confidential Information only as needed under these Terms, + to protect it with at least reasonable care, and to share it only with + personnel and service providers who need it and are bound by comparable + obligations.

- If any provision of Terms is held by a court or other tribunal of - competent jurisdiction to be invalid, illegal or unenforceable for any - reason, such provision shall be eliminated or limited to the minimum - extent such that the remaining provisions of Terms will continue in full - force and effect. + These obligations do not apply to information that is or becomes public + through no fault of the recipient, was lawfully known to the recipient + before disclosure, was received from a third party without duty of + confidence, or was independently developed. If a party is legally + compelled to disclose Confidential Information, it will, where legally + permitted, notify the other party and disclose only what is required.

-

Acknowledgement

+

13. Publicity

- BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT - YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. + We may identify you or your organization as a Twenty customer and + display your name and logo alongside other customers on our website and + in our marketing materials. If you would rather not appear there, tell + us at contact@twenty.com and we + will remove you. We will ask for your consent before publishing anything + more substantial about you, such as a case study or a quote.

-

Contact Us

+

14. Suspension

- Please send your feedback, comments, requests for technical support: + We may suspend access to all or part of the Service, for a workspace or + a user, if: (i) there is a security risk or compromise; (ii) the use + materially violates Section 10; (iii) fees are more than 10 days overdue + after we have notified you, other than amounts disputed in good faith; + or (iv) we are required to by law.

- By email: contact@twenty.com. + Where practicable we will notify you before suspending, limit the + suspension to what is necessary, and lift it promptly once the issue is + resolved. Suspension by itself does not delete any Customer Data. While + a workspace is suspended you may not be able to use the Service’s + export features yourself, but you can request an export from us as + described in Section 4, unless we are legally prevented from providing + it. +

+ +

15. Term and termination

+

+ These Terms apply for as long as you use the Service. You may stop using + the Service and cancel your subscription or delete your workspace at any + time. +

+

+ Either party may terminate the agreement if the other materially + breaches it and does not cure the breach within 30 days of written + notice. We may also terminate immediately for serious violations of + Section 10, where required by law, or for non-payment following + suspension under Section 14. If we decide to discontinue the Cloud + Service entirely, we will give you at least 90 days’ notice and + refund prepaid fees for the period after discontinuation. +

+

+ Upon termination, your right to use the Cloud Service ends, the + retention and export terms of Section 4 apply, and we then delete your + Customer Data as described in our Privacy Policy. Because Twenty is open + source, you can continue running Twenty on your own infrastructure with + the data you export. Provisions that by their nature should survive + termination do so, including the retention, export, and deletion + commitments of Section 4, fees owed for the period before termination, + and Sections 11, 12, 16, 17, 18, 19, and 21. +

+ +

16. Warranties and disclaimers

+

+ We will provide the Service with reasonable skill and care, and we work + hard to keep it fast, secure, and available. We do not, however, promise + uninterrupted or error-free operation, and we offer no uptime commitment + unless one is set out in a separate agreement with you, such as an + enterprise agreement. +

+

+ EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE MAXIMUM EXTENT + PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND + “AS AVAILABLE”, AND WE DISCLAIM ALL OTHER WARRANTIES, + EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR + PURPOSE, AND NON-INFRINGEMENT. +

+ +

17. Limitation of liability

+

+ TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR + INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR + FOR LOST PROFITS, REVENUES, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED + OF THEIR POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH + PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO + THESE TERMS IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THE 12 + MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR 100 US DOLLARS IF + YOU ONLY USED FREE PARTS OF THE SERVICE. +

+

+ These limits do not apply to a party’s indemnification obligations + under Section 18, to your payment obligations, to either party’s + gross negligence, willful misconduct, or fraud, or to any liability that + cannot be limited under applicable law. +

+ +

18. Indemnification

+

+ We will defend you against third-party claims alleging that the Cloud + Service, used as permitted by these Terms, infringes their intellectual + property rights, and we will pay the resulting damages finally awarded + or agreed in settlement. If such a claim arises, we may modify or + replace the affected part of the Service or, if we cannot reasonably do + so, terminate the affected subscription and refund prepaid fees for the + remaining period. This is your exclusive remedy for such claims. It does + not cover claims arising from Customer Data, from modifications we did + not make, from combination with things we did not provide, or from + self-hosted use of the open-source software under its own licenses. +

+

+ You will defend us against third-party claims arising from your Customer + Data, from your use of the Service in violation of these Terms or of + law, or from your products, services, or relationships with the people + and companies in your CRM, and you will pay the resulting damages + finally awarded or agreed in settlement. +

+

+ The party seeking defense must promptly notify the other, give it + control of the defense and settlement, and reasonably cooperate. A + settlement may not impose obligations on the defended party without its + consent. +

+ +

19. Governing law and disputes

+

+ These Terms are governed by the laws of the State of Delaware, United + States, without regard to its conflict of law rules. Before starting any + formal proceeding, you agree to first raise the issue with us at{' '} + contact@twenty.com and give us + 30 days to try to resolve it with you in good faith. +

+

+ Disputes that cannot be resolved this way will be brought exclusively in + the state or federal courts located in Delaware, and both parties + consent to their jurisdiction. Either party may seek injunctive relief + in any competent court to protect its intellectual property or + confidential information. If mandatory law in your country of residence + grants you protections or forums that cannot be waived, these Terms do + not take them away. +

+ +

20. Changes to the Service or these Terms

+

+ Twenty evolves continuously and features will change. We will not + materially degrade the core functionality or the overall security of + your paid plan during a subscription period; if we ever do and cannot + promptly restore it, you may terminate and receive a refund of prepaid + fees for the remaining period. Subscriptions are purchases of the + Service as it exists today, not of future features. +

+

+ We may update these Terms from time to time. For material changes, we + will notify you at least 30 days before they take effect, by email or + prominently in the Service, and the change will apply from the stated + effective date. Changes that are non-material, that concern new + features, or that we must make to comply with law may take effect + sooner. If a change materially reduces your rights, you may terminate + before it takes effect and receive a refund of prepaid fees for the + remaining period. Continued use after the effective date constitutes + acceptance. +

+

+ Every version of these Terms is preserved in the history of our{' '} + + public GitHub repository + + , so you can always see exactly what changed and when. +

+ +

21. Miscellaneous

+

+ These Terms, together with the Privacy Policy, any data processing + agreement, and any order form or separate agreement between us, + constitute the entire agreement regarding the Service and supersede + prior agreements on that subject. +

+

+ You may not assign these Terms without our consent, which we will not + unreasonably withhold, except to a successor in a merger, acquisition, + or sale of substantially all assets, with notice to us. We may assign + these Terms to an affiliate or successor. +

+

+ We will send notices to your account email address or through the + Service, and you agree to receive them electronically. You can send + notices to us at{' '} + contact@twenty.com. +

+

+ Neither party is liable for delay or failure caused by events beyond its + reasonable control. You agree to comply with applicable export control + and sanctions laws, and you represent that you are not a sanctioned + person or located in an embargoed country. The parties are independent + contractors; these Terms create no partnership, agency, or third-party + rights. +

+

+ If any provision of these Terms is held unenforceable, it will be + limited to the minimum extent necessary and the rest will remain in + effect. A failure to enforce a provision is not a waiver of it. +

+ +

22. Contact us

+

+ Questions, concerns, or feedback about these Terms are welcome at{' '} + contact@twenty.com. For privacy + matters, contact{' '} + privacy@twenty.com.

);