- Herein are the Terms of Service that govern the use of products created - by Twenty.com PBC ("Company", "we", "our", - "us"). The estimated reading time for the full content is - approximately 20 minutes. -
-- These Terms of Service ("Terms", "Terms of Service") - govern the use of our main website on Twenty.com and any of its - sub-domain, as well as any mobile application (together or individually - "Service") operated by Twenty.com PBC. -
-
- Our Privacy Policy also governs your use of our Service and explains how
- we collect, safeguard and disclose information that results from your
- use of our web pages. Please read it here:{' '}
-
- Your agreement with us includes these Terms and our Privacy Policy - ("Agreements"). You acknowledge that you have read and - understood Agreements, and agree to them. -
-- If you do not agree with (or cannot comply with) Agreements, then you - may not use the Service, but please let us know by emailing at - contact@twenty.com so we can try to find a solution. These Terms apply - to all visitors, users and others who wish to access or use Service. -
-Thank you for being responsible.
- -- By creating an Account on our Service, you agree to subscribe to - newsletters, marketing or promotional materials and other information we - may send. However, you may opt out of receiving any, or all, of these - communications from us by following the unsubscribe link or by emailing - us at contact@twenty.com. + Effective Date: + {' August 7, 2026'}
-- If you wish to purchase any product or service made available through - Service ("Purchase"), you may be asked to supply certain - information relevant to your Purchase including, without limitation, - your credit card number, the expiration date of your credit card, your - billing address, and your shipping information. + This summary is here for convenience. It is not itself part of the + Terms; the numbered sections below are what govern. +
++ Twenty.com PBC (“Twenty”, “we”, + “us”, “our”) is a public benefit corporation + incorporated in Delaware, United States. We build an open-source + customer relationship management platform.
- You represent and warrant that: (i) you have the legal right to use any - credit card(s) or other payment method(s) in connection with any - Purchase; and that (ii) the information you supply to us is true, - correct and complete. + These Terms of Service (the “Terms”) govern your access to + and use of: +
+
+ We refer to these together as the “Service”. Our{' '}
+
- We may employ the use of third party services for the purpose of - facilitating payment and the completion of Purchases. By submitting your - information, you grant us the right to provide the information to these - third parties subject to our Privacy Policy. -
-- We reserve the right to refuse or cancel your order at any time for - reasons including but not limited to: product or service availability, - errors in the description or price of the product or service, error in - your order or other reasons. -
-- We reserve the right to refuse or cancel your order if fraud or an - unauthorized or illegal transaction is suspected. + By creating an account or using the Service, you agree to these Terms. + If you use the Service on behalf of a company or other organization, you + represent that you have authority to bind that organization, and + “you” refers to it. If you do not agree with these Terms, do + not use the Service; if you think something in them is wrong or unfair, + we genuinely want to hear about it at{' '} + contact@twenty.com.
-
- Any contests, sweepstakes or other promotions (collectively,
- "Promotions") made available through Service may be governed
- by rules that are separate from these Terms of Service. If you
- participate in any Promotions, please review the applicable rules as
- well as our Privacy Policy. If the rules for a Promotion conflict with
- these Terms of Service, Promotion rules will apply.
+ Twenty’s source code is publicly available at{' '}
+
+ These Terms do not limit, replace, or modify any rights granted to you + by those software licenses. If you self-host the free edition of Twenty, + your use of the software is governed by its open-source licenses, not by + these Terms; only your use of the Site and of any services we provide to + you (such as license keys or support) is covered here. +
++ Commercial features of the self-hosted edition require a valid license + key purchased from us. A license key grants your organization a + non-exclusive, non-transferable right to use those features for your + internal business purposes, for the plan, number of users, and + subscription term you purchased. License keys may not be shared outside + your organization. Licenses are counted per user: each user of your + instance requires a seat, and if your usage grows beyond the seats you + purchased, we will ask you to true it up rather than cut you off, and + you agree to do so promptly. +
++ While your subscription is active, it includes the commercial features, + software updates, and the level of support included in your plan. We may + verify license keys automatically, which involves limited technical + information as described in our Privacy Policy; it never involves your + CRM records. When your subscription ends, the license key expires and + commercial features stop working, but your instance, your data, and + everything the open-source licenses grant you keep working on your own + servers.
-- Some parts of Service are billed on a subscription basis - ("Subscription(s)"). You will be billed in advance on a - recurring and periodic basis ("Billing Cycle"). Billing cycles - are set either on a monthly or annual basis, depending on the type of - subscription plan you select when purchasing a Subscription. + The Service is for business and professional use only: by using it, you + represent that you are acting for the purposes of a trade, business, or + profession, not as a consumer, and that you are at least 18 years old.
- At the end of each Billing Cycle, your Subscription will automatically - renew under the exact same conditions unless you cancel it or Twenty.com - PBC cancels it. You may cancel your Subscription renewal either through - your online account management page or by contacting Twenty.com PBC - customer support team. + You agree to provide accurate account information and keep it up to + date, to keep your credentials confidential, and to notify us promptly + at contact@twenty.com if you + suspect unauthorized use of your account. You are responsible for + activity that occurs under your account.
- A valid payment method, including credit card, is required to process - the payment for your subscription. You shall provide Twenty.com PBC with - accurate and complete billing information including full name, address, - state, zip code, telephone number, and a valid payment method - information. By submitting such payment information, you automatically - authorize Twenty.com PBC to charge all Subscription fees incurred - through your account to any such payment instruments. + Data in Twenty lives in workspaces. Workspace administrators control who + is a member of a workspace and what each member can see and do. If you + join a workspace owned by an organization, that organization controls + the workspace and its data, including your access to it.
- Should automatic billing fail to occur for any reason, Twenty.com PBC - will issue an electronic invoice indicating that you must proceed - manually, within a certain deadline date, with the full payment - corresponding to the billing period as indicated on the invoice. + We will email you about your account and the operation of the Service, + such as invoices, security notices, and important changes; you will + receive these for as long as you have an account. We may also send you + occasional updates about what is new in Twenty, which you can opt out of + at any time using the unsubscribe link they contain. We do not send + third-party promotions and we do not share your contact details with + anyone for their marketing.
-- Twenty.com PBC may, at its sole discretion, offer a Subscription with a - free trial for a limited period of time ("Free Trial"). + “Customer Data” means the data you or your workspace members + submit to, store in, or sync into your workspace: records such as + people, companies and opportunities, notes, tasks, files, emails and + calendar events from connected accounts, and any other content of your + workspace.
- You may be required to enter your billing information in order to sign - up for Free Trial. + You own your Customer Data. We claim no ownership of + it. You grant us a non-exclusive, worldwide license to host, store, + process, transmit, display, and back up Customer Data solely as + necessary to provide, maintain, secure, and support the Service, as + directed by you and your workspace members through the features of the + Service, and as required by law. This license exists only so we can run + the Service for you and ends when your Customer Data is deleted, except + for residual copies in backups until those are purged.
- If you do enter your billing information when signing up for Free Trial, - you will not be charged by Twenty.com PBC until Free Trial has expired. - On the last day of Free Trial period, unless you canceled your - Subscription, you will be automatically charged the applicable - Subscription fees for the type of Subscription you have selected. + Your Customer Data is private to your workspace. We do + not make it available to other customers or to anyone outside your + workspace, except as you direct through the sharing and publishing + features described below, and we do not use it for advertising or sell + it. Within your workspace, visibility is controlled by the roles and + permissions your administrators configure. Our personnel access Customer + Data only when needed to operate the Service, to respond to a support + request, to address a security or legal issue, or with your permission.
- At any time and without notice, Twenty.com PBC reserves the right to (i) - modify Terms of Service of Free Trial offer, or (ii) cancel such Free - Trial offer. -
- -- Twenty.com PBC, in its sole discretion and at any time, may modify - Subscription fees for the Subscriptions. Any Subscription fee change - will become effective at the end of the then-current Billing Cycle. + Some features are designed to make content available beyond your + workspace: for example, an app you install or build can publish pages or + expose API endpoints on the internet, and you may share content with + people outside your workspace or distribute an app you have built to + other workspaces. When you use such a feature, you direct us to display + or distribute that content to the audience you choose, our license from + you extends to doing so, and recipients may view and use the content as + you allow. You are responsible for what you make available this way, + including its legality and your right to publish it.
- Twenty.com PBC will provide you with a reasonable prior notice of any - change in Subscription fees to give you an opportunity to terminate your - Subscription before such change becomes effective. + Customer Data is your confidential information under Section 12, whether + or not it is marked as such.
- Your continued use of Service after Subscription fee change comes into - effect constitutes your agreement to pay the modified Subscription fee - amount. -
- -- Except when required by law, paid Subscription fees are non-refundable. -
- -- Our Service allows you to post, link, store, share and otherwise make - available certain information, text, graphics, videos, or other material - ("Content"). You are responsible for Content that you post on - or through Service, including its legality, reliability, and - appropriateness. + You are responsible for the Customer Data you and your workspace members + bring into the Service: for having the right to use it, and for + complying with the laws that apply to it, including privacy laws + covering the people whose information you store in your CRM. Do not + submit data that requires protections we have not agreed to provide in + writing, such as regulated health information or full payment card + numbers.
- By posting Content on or through Service, you represent and warrant - that: (i) Content is yours (you own it) and/or you have the right to use - it and the right to grant us the rights and license as provided in these - Terms, and (ii) that the posting of your Content on or through Service - does not violate the privacy rights, publicity rights, copyrights, - contract rights or any other rights of any person or entity. We reserve - the right to terminate the account of anyone found to be infringing on a - copyright. -
-- You retain any and all of your rights to any Content you submit, post or - display on or through Service and you are responsible for protecting - those rights. We take no responsibility and assume no liability for - Content you or any third party posts on or through Service. However, by - posting Content using Service you grant us the right and license to use, - modify, publicly perform, publicly display, reproduce, and distribute - such Content on and through Service. You agree that this license - includes the right for us to make your Content available to other users - of Service, who may also use your Content subject to these Terms. -
-- Twenty.com PBC has the right but not the obligation to monitor and edit - all Content provided by users. -
- -- You may use Service only for lawful purposes and in accordance with - Terms. You agree not to use Service: -
-Additionally, you agree not to:
-- We may use third-party Service Providers to monitor and analyze the use - of our Service. -
-- Cloudflare analytics -
-
- Cloudflare analytics is a web analytics service operated by Cloudflare
- Inc. Read the Privacy Policy here:{' '}
-
- Service is intended only for access and use by individuals at least - eighteen (18) years old. By accessing or using any product of the - Company, you warrant and represent that you are at least eighteen (18) - years of age and with the full authority, right, and capacity to enter - into this agreement and abide by all of the terms and conditions of - Terms. If you are not at least eighteen (18) years old, you are - prohibited from both the access and usage of Service. -
- -- When you create an account with us, you guarantee that you are above the - age of 18, and that the information you provide us is accurate, - complete, and current at all times. Inaccurate, incomplete, or obsolete - information may result in the immediate termination of your account on + We collect technical logs, metrics, and telemetry about the operation + and usage of the Service (“Usage Data”). Usage Data does not + include the contents of your CRM records. We may also use data that has + been aggregated and de-identified, so that it identifies neither you nor + any person in your Customer Data, to operate, secure, and improve the Service.
- You are responsible for maintaining the confidentiality of your account - and password, including but not limited to the restriction of access to - your computer and/or account. You agree to accept responsibility for any - and all activities or actions that occur under your account and/or - password, whether your password is with our Service or a third-party - service. You must notify us immediately upon becoming aware of any - breach of security or unauthorized use of your account. -
-- You may not use as a username the name of another person or entity or - that is not lawfully available for use, a name or trademark that is - subject to any rights of another person or entity other than you, - without appropriate authorization. You may not use as a username any - name that is offensive, vulgar or obscene. -
-- We reserve the right to refuse service, terminate accounts, remove or - edit content, or cancel orders at our sole discretion. + You can export your Customer Data at any time while your subscription or + trial is active, using the Service’s export features and APIs. + When your subscription ends, your workspace is suspended and can no + longer be used, but we retain your Customer Data for at least 14 days + and email you a warning before deleting it. During that period you can + restore full access, including export, by reactivating your + subscription, or write to{' '} + contact@twenty.com and we will + provide you with an export. After that period, we delete your Customer + Data as described in our Privacy Policy.
-- Service and its original content (excluding Content provided by users), - features and functionality are and will remain the exclusive property of - Twenty.com PBC and its licensors. Service is protected by copyright, - trademark, and other laws of the United States. Our trademarks and trade - dress may not be used in connection with any product or service without - the prior written consent of Twenty.com PBC. -
- -
- You may provide us either directly at contact@twenty.com or via third
- party sites and tools with information and feedback concerning errors,
- suggestions for improvements, ideas, problems, complaints, and other
- matters related to our Service ("Feedback"). You acknowledge
- and agree that: (i) you shall not retain, acquire or assert any
- intellectual property right or other right, title or interest in or to
- the Feedback; (ii) Company may have development ideas similar to the
- Feedback; (iii) Feedback does not contain confidential information or
- proprietary information from you or any third party; and (iv) Company is
- not under any obligation of confidentiality with respect to the
- Feedback. In the event the transfer of the ownership to the Feedback is
- not possible due to applicable mandatory laws, you grant Company and its
- affiliates an exclusive, transferable, irrevocable, free-of-charge,
- sub-licensable, unlimited and perpetual right to use (including copy,
- modify, create derivative works, publish, distribute and commercialize)
- Feedback in any manner and for any purpose.
+ Our
- The third party sites and tools mentioned above include the following: -
-- Sentry -
-
- Sentry is an open-source error tracking solution provided by Functional
- Software Inc. More information is available here:{' '}
-
- Our Service may contain links to third party websites or services that - are not owned or controlled by Twenty.com PBC. + The Service can connect to third-party accounts and services, for + example to sync email and calendar data from Google or Microsoft + accounts. Connections are made only when a user chooses to establish + them, sync only the data described at the time of connection, and can be + disconnected at any time in the Service’s settings.
- Twenty.com PBC has no control over, and assumes no responsibility for - the content, privacy policies, or practices of any third party web sites - or services. We do not warrant the offerings of any of these - entities/individuals or their websites. -
-- YOU ACKNOWLEDGE AND AGREE THAT TWENTY.COM PBC SHALL NOT BE RESPONSIBLE - OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR - ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY - SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD - PARTY WEB SITES OR SERVICES. -
-- WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES - OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT. + When you enable an integration or use our APIs to exchange data with a + third-party service, we share and receive data at your direction. Your + use of a third-party service is governed by that third party’s own + terms and privacy policy, and we are not responsible for third-party + services, including what they do with data after you direct us to send + it to them.
-- EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, - DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, - SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES - (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF - LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR - NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF - CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN - CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM - FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND - ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, - RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF - THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS - LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT - PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL - THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE - EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL - DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. + The Service includes optional AI-powered features, such as AI agents and + AI steps in workflows. When you use them, the relevant data is sent to + the AI model provider configured for your workspace, solely so the + feature can be provided. We do not use your Customer Data to train our + own AI models. How a model provider may use data depends on which + provider and model your workspace chooses: providers we offer by default + are listed in our Trust Center and process data under our agreements + with them, and where your workspace connects its own provider or model, + your agreement with that provider governs. +
++ AI output is generated by statistical models: it can be inaccurate, + incomplete, or misleading, and similar prompts by other customers may + produce similar output. Review AI output before relying on it or sending + it to anyone. You are responsible for your use of AI output, and it is + not professional advice of any kind. +
++ Some AI and workflow features are metered, for example through credits + included in your plan. Metered allowances that come with a plan expire + at the end of the period for which they were granted unless we state + otherwise.
-
- We may terminate or suspend your account and bar access to Service
- immediately, without prior notice or liability, under our sole
- discretion, for any reason whatsoever and without limitation, including
- but not limited to a breach of Terms.
+ Paid plans are described on our{' '}
+
- If you wish to terminate your account, you may simply discontinue using - Service. + Subscriptions renew automatically at the end of each billing period. You + can cancel at any time in the Service’s settings or by contacting + us; cancellation takes effect at the end of the current billing period, + and you keep access until then.
- All provisions of Terms which by their nature should survive termination - shall survive termination, including, without limitation, ownership - provisions, warranty disclaimers, indemnity and limitations of - liability. + We may change our prices. Price changes take effect at your next + renewal, never mid-term, and we will give you at least 30 days’ + notice before a price increase applies to you, so you can cancel first + if you disagree. +
++ If a payment fails, we will notify you and retry before suspending + access for non-payment. We will not suspend the Service while an amount + is subject to a reasonable, good-faith billing dispute that you are + working with us to resolve. +
++ Except as set out in these Terms or required by law, fees are + non-refundable. We will, however, refund the pro-rated remainder of any + prepaid fees if we terminate your subscription without cause, if we + discontinue the Cloud Service, or if you terminate because of our + uncured material breach or because you reject a material adverse change + to these Terms under Section 20.
-- These Terms shall be governed and construed in accordance with the laws - of State of Delaware without regard to its conflict of law provisions. + We may offer free trials of paid plans. When a trial ends, your + workspace continues on whatever paid option you have chosen; if you + choose none, the workspace is suspended and then handled as described in + Section 4: your data is retained for at least 14 days, you are warned by + email, and you can subscribe to pick up where you left off or request an + export before deletion.
- Our failure to enforce any right or provision of these Terms will not be - considered a waiver of those rights. If any provision of these Terms is - held to be invalid or unenforceable by a court, the remaining provisions - of these Terms will remain in effect. These Terms constitute the entire - agreement between us regarding our Service and supersede and replace any - prior agreements we might have had between us regarding Service. + Features labeled beta, preview, experimental, or similar are provided so + you can try them early. They may change, break, or be withdrawn at any + time, are provided as-is without any commitment or warranty, and may + have reduced support. Tell us what you think of them; that is what they + are for.
-When using the Service, you agree not to:
+- We reserve the right to withdraw or amend our Service, and any service - or material we provide via Service, in our sole discretion without - notice. We will not be liable if for any reason all or any part of - Service is unavailable at any time or for any period. From time to time, - we may restrict access to some parts of Service, or the entire Service, - to users, including registered users. + Plans include usage limits, described on the pricing page or in your + order form, and the Service is subject to fair use so one + customer’s usage cannot degrade the Service for others. We may + investigate violations of this section and take reasonable action, + including those described in Sections 14 and 15.
-- We may amend Terms at any time by posting the amended terms on this - site. It is your responsibility to review these Terms periodically. + The Service, including its software, design, and content other than + Customer Data, belongs to Twenty and its licensors. Other than the + rights to use the Service granted in these Terms and the rights granted + by the applicable open-source licenses, no rights in the Service or in + our trademarks are granted to you. Please do not use the Twenty name or + logo in a way that suggests endorsement or affiliation without our + permission; using them to truthfully refer to the open-source project is + fine.
- Your continued use of the Platform following the posting of revised - Terms means that you accept and agree to the changes. You are expected - to check this page frequently so you are aware of any changes, as they - are binding on you. -
-- By continuing to access or use our Service after any revisions become - effective, you agree to be bound by the revised terms. If you do not - agree to the new terms, you are no longer authorized to use Service. + If you send us feedback, ideas, or suggestions, you do not have to, but + if you do, you grant us a non-exclusive, perpetual, irrevocable, + royalty-free license to use them without restriction or obligation to + you. Your feedback stays yours; this license simply lets us build on it.
-- No waiver by Company of any term or condition set forth in Terms shall - be deemed a further or continuing waiver of such term or condition or a - waiver of any other term or condition, and any failure of Company to - assert a right or provision under Terms shall not constitute a waiver of - such right or provision. + Each of us may receive non-public information from the other in + connection with the Service (“Confidential Information”); + yours includes your Customer Data. Each of us agrees to use the + other’s Confidential Information only as needed under these Terms, + to protect it with at least reasonable care, and to share it only with + personnel and service providers who need it and are bound by comparable + obligations.
- If any provision of Terms is held by a court or other tribunal of - competent jurisdiction to be invalid, illegal or unenforceable for any - reason, such provision shall be eliminated or limited to the minimum - extent such that the remaining provisions of Terms will continue in full - force and effect. + These obligations do not apply to information that is or becomes public + through no fault of the recipient, was lawfully known to the recipient + before disclosure, was received from a third party without duty of + confidence, or was independently developed. If a party is legally + compelled to disclose Confidential Information, it will, where legally + permitted, notify the other party and disclose only what is required.
-- BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT - YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. + We may identify you or your organization as a Twenty customer and + display your name and logo alongside other customers on our website and + in our marketing materials. If you would rather not appear there, tell + us at contact@twenty.com and we + will remove you. We will ask for your consent before publishing anything + more substantial about you, such as a case study or a quote.
-- Please send your feedback, comments, requests for technical support: + We may suspend access to all or part of the Service, for a workspace or + a user, if: (i) there is a security risk or compromise; (ii) the use + materially violates Section 10; (iii) fees are more than 10 days overdue + after we have notified you, other than amounts disputed in good faith; + or (iv) we are required to by law.
- By email: contact@twenty.com. + Where practicable we will notify you before suspending, limit the + suspension to what is necessary, and lift it promptly once the issue is + resolved. Suspension by itself does not delete any Customer Data. While + a workspace is suspended you may not be able to use the Service’s + export features yourself, but you can request an export from us as + described in Section 4, unless we are legally prevented from providing + it. +
+ ++ These Terms apply for as long as you use the Service. You may stop using + the Service and cancel your subscription or delete your workspace at any + time. +
++ Either party may terminate the agreement if the other materially + breaches it and does not cure the breach within 30 days of written + notice. We may also terminate immediately for serious violations of + Section 10, where required by law, or for non-payment following + suspension under Section 14. If we decide to discontinue the Cloud + Service entirely, we will give you at least 90 days’ notice and + refund prepaid fees for the period after discontinuation. +
++ Upon termination, your right to use the Cloud Service ends, the + retention and export terms of Section 4 apply, and we then delete your + Customer Data as described in our Privacy Policy. Because Twenty is open + source, you can continue running Twenty on your own infrastructure with + the data you export. Provisions that by their nature should survive + termination do so, including the retention, export, and deletion + commitments of Section 4, fees owed for the period before termination, + and Sections 11, 12, 16, 17, 18, 19, and 21. +
+ ++ We will provide the Service with reasonable skill and care, and we work + hard to keep it fast, secure, and available. We do not, however, promise + uninterrupted or error-free operation, and we offer no uptime commitment + unless one is set out in a separate agreement with you, such as an + enterprise agreement. +
++ EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE MAXIMUM EXTENT + PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND + “AS AVAILABLE”, AND WE DISCLAIM ALL OTHER WARRANTIES, + EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR + PURPOSE, AND NON-INFRINGEMENT. +
+ ++ TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR + INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR + FOR LOST PROFITS, REVENUES, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED + OF THEIR POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH + PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO + THESE TERMS IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THE 12 + MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR 100 US DOLLARS IF + YOU ONLY USED FREE PARTS OF THE SERVICE. +
++ These limits do not apply to a party’s indemnification obligations + under Section 18, to your payment obligations, to either party’s + gross negligence, willful misconduct, or fraud, or to any liability that + cannot be limited under applicable law. +
+ ++ We will defend you against third-party claims alleging that the Cloud + Service, used as permitted by these Terms, infringes their intellectual + property rights, and we will pay the resulting damages finally awarded + or agreed in settlement. If such a claim arises, we may modify or + replace the affected part of the Service or, if we cannot reasonably do + so, terminate the affected subscription and refund prepaid fees for the + remaining period. This is your exclusive remedy for such claims. It does + not cover claims arising from Customer Data, from modifications we did + not make, from combination with things we did not provide, or from + self-hosted use of the open-source software under its own licenses. +
++ You will defend us against third-party claims arising from your Customer + Data, from your use of the Service in violation of these Terms or of + law, or from your products, services, or relationships with the people + and companies in your CRM, and you will pay the resulting damages + finally awarded or agreed in settlement. +
++ The party seeking defense must promptly notify the other, give it + control of the defense and settlement, and reasonably cooperate. A + settlement may not impose obligations on the defended party without its + consent. +
+ ++ These Terms are governed by the laws of the State of Delaware, United + States, without regard to its conflict of law rules. Before starting any + formal proceeding, you agree to first raise the issue with us at{' '} + contact@twenty.com and give us + 30 days to try to resolve it with you in good faith. +
++ Disputes that cannot be resolved this way will be brought exclusively in + the state or federal courts located in Delaware, and both parties + consent to their jurisdiction. Either party may seek injunctive relief + in any competent court to protect its intellectual property or + confidential information. If mandatory law in your country of residence + grants you protections or forums that cannot be waived, these Terms do + not take them away. +
+ ++ Twenty evolves continuously and features will change. We will not + materially degrade the core functionality or the overall security of + your paid plan during a subscription period; if we ever do and cannot + promptly restore it, you may terminate and receive a refund of prepaid + fees for the remaining period. Subscriptions are purchases of the + Service as it exists today, not of future features. +
++ We may update these Terms from time to time. For material changes, we + will notify you at least 30 days before they take effect, by email or + prominently in the Service, and the change will apply from the stated + effective date. Changes that are non-material, that concern new + features, or that we must make to comply with law may take effect + sooner. If a change materially reduces your rights, you may terminate + before it takes effect and receive a refund of prepaid fees for the + remaining period. Continued use after the effective date constitutes + acceptance. +
+
+ Every version of these Terms is preserved in the history of our{' '}
+
+ These Terms, together with the Privacy Policy, any data processing + agreement, and any order form or separate agreement between us, + constitute the entire agreement regarding the Service and supersede + prior agreements on that subject. +
++ You may not assign these Terms without our consent, which we will not + unreasonably withhold, except to a successor in a merger, acquisition, + or sale of substantially all assets, with notice to us. We may assign + these Terms to an affiliate or successor. +
++ We will send notices to your account email address or through the + Service, and you agree to receive them electronically. You can send + notices to us at{' '} + contact@twenty.com. +
++ Neither party is liable for delay or failure caused by events beyond its + reasonable control. You agree to comply with applicable export control + and sanctions laws, and you represent that you are not a sanctioned + person or located in an embargoed country. The parties are independent + contractors; these Terms create no partnership, agency, or third-party + rights. +
++ If any provision of these Terms is held unenforceable, it will be + limited to the minimum extent necessary and the rest will remain in + effect. A failure to enforce a provision is not a waiver of it. +
+ ++ Questions, concerns, or feedback about these Terms are welcome at{' '} + contact@twenty.com. For privacy + matters, contact{' '} + privacy@twenty.com.
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