QA & final edits of the entire User Guide released this morning (#15245)
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@@ -23,7 +23,7 @@ Let's explore examples of what's possible before diving into the how.
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## 1. Internal Automations
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Your CRM is only helpful if the data is up to date — but no one likes updating it. Use workflows to automate low-value, repeatable tasks and keep your team focused on what matters.
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Your CRM is only helpful if the data is up to date, but no one likes updating it. Use workflows to automate low-value, repeatable tasks and keep your team focused on what matters.
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Examples of what you can automate internally:
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- **Data management**: Auto-flag personal emails, lead assignment, data validation
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@@ -58,7 +58,7 @@ As you start building workflows, keep these tips in mind:
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- **Leverage previous step data**: You can use fields from records returned by any previous step in your workflow
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- **Start simple**: Begin with basic workflows and add complexity over time as you become more comfortable with the system
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- **Plan before building**: Map out your workflow logic before you start building to avoid getting stuck halfway through
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- **Use branches wisely**: After a "Search Records" step, create branches to handle both "update existing record" and "create new record" scenarios, then merge the paths back together
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- **Use branches wisely**: After a `Search Records` step, create branches to handle both "update existing record" and "create new record" scenarios, then merge the paths back together
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## What we're working on
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