Egor
1951 lines
84 KiB
Python
1951 lines
84 KiB
Python
import asyncio
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import logging
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from datetime import datetime, timedelta
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from pathlib import Path
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from typing import Any
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from aiogram.enums import ChatMemberStatus
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from aiogram.exceptions import TelegramBadRequest, TelegramForbiddenError
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from aiogram.types import FSInputFile
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from sqlalchemy import and_, or_, select
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from sqlalchemy.ext.asyncio import AsyncSession
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from sqlalchemy.orm import selectinload
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from app.config import settings
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from app.database.crud.discount_offer import (
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deactivate_expired_offers,
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get_latest_claimed_offer_for_user,
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upsert_discount_offer,
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)
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from app.database.crud.notification import (
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clear_notification_by_type,
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notification_sent,
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record_notification,
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)
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from app.database.crud.promo_offer_log import log_promo_offer_action
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from app.database.crud.subscription import (
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deactivate_subscription,
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extend_subscription,
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get_expired_subscriptions,
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get_expiring_subscriptions,
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get_subscriptions_for_autopay,
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)
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from app.database.crud.user import (
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cleanup_expired_promo_offer_discounts,
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delete_user,
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get_inactive_users,
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get_user_by_id,
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subtract_user_balance,
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)
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from app.database.database import AsyncSessionLocal
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from app.database.models import (
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MonitoringLog,
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Subscription,
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SubscriptionStatus,
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Ticket,
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TicketStatus,
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User,
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UserPromoGroup,
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)
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from app.external.remnawave_api import (
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RemnaWaveAPIError,
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RemnaWaveUser,
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TrafficLimitStrategy,
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UserStatus,
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)
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from app.localization.texts import get_texts
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from app.services.notification_delivery_service import (
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notification_delivery_service,
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)
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from app.services.notification_settings_service import NotificationSettingsService
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from app.services.payment_service import PaymentService
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from app.services.promo_offer_service import promo_offer_service
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from app.services.subscription_service import SubscriptionService
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from app.utils.miniapp_buttons import build_miniapp_or_callback_button
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from app.utils.pricing_utils import apply_percentage_discount
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from app.utils.subscription_utils import (
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resolve_hwid_device_limit_for_payload,
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)
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from app.utils.timezone import format_local_datetime
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logger = logging.getLogger(__name__)
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LOGO_PATH = Path(settings.LOGO_FILE)
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class MonitoringService:
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def __init__(self, bot=None):
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self.is_running = False
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self.subscription_service = SubscriptionService()
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self.payment_service = PaymentService()
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self.bot = bot
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self._notified_users: set[str] = set()
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self._last_cleanup = datetime.utcnow()
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self._sla_task = None
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async def _send_message_with_logo(
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self,
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chat_id: int | None,
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text: str,
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reply_markup=None,
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parse_mode: str | None = 'HTML',
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):
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"""Отправляет сообщение, добавляя логотип при необходимости."""
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if not self.bot:
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raise RuntimeError('Bot instance is not available')
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# Skip email-only users (no telegram_id)
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if not chat_id:
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logger.debug('Пропуск уведомления: chat_id не указан (email-пользователь)')
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return None
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if settings.ENABLE_LOGO_MODE and LOGO_PATH.exists() and (text is None or len(text) <= 1000):
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try:
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return await self.bot.send_photo(
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chat_id=chat_id,
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photo=FSInputFile(LOGO_PATH),
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caption=text,
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reply_markup=reply_markup,
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parse_mode=parse_mode,
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)
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except TelegramBadRequest as exc:
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logger.warning(
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'Не удалось отправить сообщение с логотипом пользователю %s: %s. Отправляем текстовое сообщение.',
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chat_id,
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exc,
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)
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return await self.bot.send_message(
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chat_id=chat_id,
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text=text,
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reply_markup=reply_markup,
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parse_mode=parse_mode,
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)
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@staticmethod
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def _is_unreachable_error(error: TelegramBadRequest) -> bool:
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message = str(error).lower()
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unreachable_markers = (
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'chat not found',
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'user is deactivated',
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'bot was blocked by the user',
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"bot can't initiate conversation",
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"can't initiate conversation",
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'user not found',
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'peer id invalid',
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)
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return any(marker in message for marker in unreachable_markers)
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def _handle_unreachable_user(self, user: User, error: Exception, context: str) -> bool:
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if isinstance(error, TelegramForbiddenError):
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logger.warning(
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'⚠️ Пользователь %s недоступен (%s): бот заблокирован',
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user.telegram_id,
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context,
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)
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return True
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if isinstance(error, TelegramBadRequest) and self._is_unreachable_error(error):
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logger.warning(
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'⚠️ Пользователь %s недоступен (%s): %s',
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user.telegram_id,
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context,
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error,
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)
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return True
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return False
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async def start_monitoring(self):
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if self.is_running:
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logger.warning('Мониторинг уже запущен')
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return
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self.is_running = True
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logger.info('🔄 Запуск службы мониторинга')
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# Start dedicated SLA loop with its own interval for timely 5-min checks
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try:
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if not self._sla_task or self._sla_task.done():
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self._sla_task = asyncio.create_task(self._sla_loop())
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except Exception as e:
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logger.error(f'Не удалось запустить SLA-мониторинг: {e}')
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while self.is_running:
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try:
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await self._monitoring_cycle()
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await asyncio.sleep(settings.MONITORING_INTERVAL * 60)
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except Exception as e:
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logger.error(f'Ошибка в цикле мониторинга: {e}')
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await asyncio.sleep(60)
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def stop_monitoring(self):
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self.is_running = False
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logger.info('ℹ️ Мониторинг остановлен')
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try:
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if self._sla_task and not self._sla_task.done():
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self._sla_task.cancel()
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except Exception:
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pass
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async def _monitoring_cycle(self):
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async with AsyncSessionLocal() as db:
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try:
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await self._cleanup_notification_cache()
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expired_offers = await deactivate_expired_offers(db)
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if expired_offers:
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logger.info(f'🧹 Деактивировано {expired_offers} просроченных скидочных предложений')
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expired_active_discounts = await cleanup_expired_promo_offer_discounts(db)
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if expired_active_discounts:
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logger.info(
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'🧹 Сброшено %s активных скидок промо-предложений с истекшим сроком',
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expired_active_discounts,
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)
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cleaned_test_access = await promo_offer_service.cleanup_expired_test_access(db)
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if cleaned_test_access:
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logger.info(f'🧹 Отозвано {cleaned_test_access} истекших тестовых доступов к сквадам')
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await self._check_expired_subscriptions(db)
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await self._check_expiring_subscriptions(db)
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await self._check_trial_expiring_soon(db)
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await self._check_trial_inactivity_notifications(db)
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await self._check_trial_channel_subscriptions(db)
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await self._check_expired_subscription_followups(db)
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if settings.ENABLE_AUTOPAY:
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await self._process_autopayments(db)
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await self._cleanup_inactive_users(db)
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await self._sync_with_remnawave(db)
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await self._log_monitoring_event(
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db,
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'monitoring_cycle_completed',
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'Цикл мониторинга успешно завершен',
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{'timestamp': datetime.utcnow().isoformat()},
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)
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await db.commit()
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except Exception as e:
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logger.error(f'Ошибка в цикле мониторинга: {e}')
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try:
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await self._log_monitoring_event(
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db,
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'monitoring_cycle_error',
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f'Ошибка в цикле мониторинга: {e!s}',
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{'error': str(e)},
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is_success=False,
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)
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except Exception:
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pass
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await db.rollback()
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async def _cleanup_notification_cache(self):
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current_time = datetime.utcnow()
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if (current_time - self._last_cleanup).total_seconds() >= 3600:
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old_count = len(self._notified_users)
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self._notified_users.clear()
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self._last_cleanup = current_time
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logger.info(f'🧹 Очищен кеш уведомлений ({old_count} записей)')
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async def _check_expired_subscriptions(self, db: AsyncSession):
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try:
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expired_subscriptions = await get_expired_subscriptions(db)
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for subscription in expired_subscriptions:
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from app.database.crud.subscription import expire_subscription
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await expire_subscription(db, subscription)
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user = await get_user_by_id(db, subscription.user_id)
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if user and self.bot:
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await self._send_subscription_expired_notification(user)
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logger.info(f"🔴 Подписка пользователя {subscription.user_id} истекла и статус изменен на 'expired'")
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if expired_subscriptions:
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await self._log_monitoring_event(
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db,
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'expired_subscriptions_processed',
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f'Обработано {len(expired_subscriptions)} истёкших подписок',
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{'count': len(expired_subscriptions)},
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)
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except Exception as e:
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logger.error(f'Ошибка проверки истёкших подписок: {e}')
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async def update_remnawave_user(self, db: AsyncSession, subscription: Subscription) -> RemnaWaveUser | None:
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try:
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user = await get_user_by_id(db, subscription.user_id)
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if not user or not user.remnawave_uuid:
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logger.error(f'RemnaWave UUID не найден для пользователя {subscription.user_id}')
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return None
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# Обновляем subscription в сессии, чтобы избежать detached instance
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try:
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await db.refresh(subscription)
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except Exception:
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pass
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current_time = datetime.utcnow()
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is_active = subscription.status == SubscriptionStatus.ACTIVE.value and subscription.end_date > current_time
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if subscription.status == SubscriptionStatus.ACTIVE.value and subscription.end_date <= current_time:
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subscription.status = SubscriptionStatus.EXPIRED.value
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await db.commit()
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is_active = False
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logger.info(f"📝 Статус подписки {subscription.id} обновлен на 'expired'")
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if not self.subscription_service.is_configured:
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logger.warning(
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'RemnaWave API не настроен. Пропускаем обновление пользователя %s',
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subscription.user_id,
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)
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return None
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async with self.subscription_service.get_api_client() as api:
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hwid_limit = resolve_hwid_device_limit_for_payload(subscription)
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update_kwargs = dict(
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uuid=user.remnawave_uuid,
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status=UserStatus.ACTIVE if is_active else UserStatus.EXPIRED,
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expire_at=subscription.end_date,
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traffic_limit_bytes=self._gb_to_bytes(subscription.traffic_limit_gb),
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traffic_limit_strategy=TrafficLimitStrategy.MONTH,
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description=settings.format_remnawave_user_description(
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full_name=user.full_name, username=user.username, telegram_id=user.telegram_id
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),
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active_internal_squads=subscription.connected_squads,
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)
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if hwid_limit is not None:
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update_kwargs['hwid_device_limit'] = hwid_limit
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updated_user = await api.update_user(**update_kwargs)
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subscription.subscription_url = updated_user.subscription_url
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subscription.subscription_crypto_link = updated_user.happ_crypto_link
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await db.commit()
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status_text = 'активным' if is_active else 'истёкшим'
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logger.info(f'✅ Обновлен RemnaWave пользователь {user.remnawave_uuid} со статусом {status_text}')
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return updated_user
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except RemnaWaveAPIError as e:
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logger.error(f'Ошибка обновления RemnaWave пользователя: {e}')
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return None
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except Exception as e:
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logger.error(f'Ошибка обновления RemnaWave пользователя: {e}')
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return None
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async def _check_expiring_subscriptions(self, db: AsyncSession):
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try:
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warning_days = settings.get_autopay_warning_days()
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all_processed_users = set()
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for days in warning_days:
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expiring_subscriptions = await self._get_expiring_paid_subscriptions(db, days)
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sent_count = 0
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for subscription in expiring_subscriptions:
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user = await get_user_by_id(db, subscription.user_id)
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if not user:
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continue
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# Use user.id for key to support both Telegram and email users
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user_key = f'user_{user.id}_today'
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user_identifier = user.telegram_id or f'email:{user.id}'
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if (
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await notification_sent(db, user.id, subscription.id, 'expiring', days)
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or user_key in all_processed_users
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):
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logger.debug(f'🔄 Пропускаем дублирование для пользователя {user_identifier} на {days} дней')
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continue
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should_send = True
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for other_days in warning_days:
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if other_days < days:
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other_subs = await self._get_expiring_paid_subscriptions(db, other_days)
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if any(s.user_id == user.id for s in other_subs):
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should_send = False
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logger.debug(
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f'🎯 Пропускаем уведомление на {days} дней для пользователя {user_identifier}, есть более срочное на {other_days} дней'
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)
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break
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if not should_send:
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continue
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# Handle email-only users via notification delivery service
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if not user.telegram_id:
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success = await notification_delivery_service.notify_subscription_expiring(
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user=user,
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days_left=days,
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expires_at=subscription.end_date,
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)
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if success:
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await record_notification(db, user.id, subscription.id, 'expiring', days)
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all_processed_users.add(user_key)
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sent_count += 1
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logger.info(
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f'✅ Email-пользователю {user.id} отправлено уведомление об истечении подписки через {days} дней'
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)
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continue
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if self.bot:
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success = await self._send_subscription_expiring_notification(user, subscription, days)
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if success:
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await record_notification(db, user.id, subscription.id, 'expiring', days)
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all_processed_users.add(user_key)
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sent_count += 1
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logger.info(
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f'✅ Пользователю {user.telegram_id} отправлено уведомление об истечении подписки через {days} дней'
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)
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else:
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logger.warning(f'❌ Не удалось отправить уведомление пользователю {user.telegram_id}')
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if sent_count > 0:
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await self._log_monitoring_event(
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db,
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'expiring_notifications_sent',
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f'Отправлено {sent_count} уведомлений об истечении через {days} дней',
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{'days': days, 'count': sent_count},
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)
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except Exception as e:
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logger.error(f'Ошибка проверки истекающих подписок: {e}')
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async def _check_trial_expiring_soon(self, db: AsyncSession):
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try:
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threshold_time = datetime.utcnow() + timedelta(hours=2)
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result = await db.execute(
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select(Subscription)
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.options(
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selectinload(Subscription.user).selectinload(User.promo_group),
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selectinload(Subscription.user)
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.selectinload(User.user_promo_groups)
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.selectinload(UserPromoGroup.promo_group),
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)
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.where(
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and_(
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Subscription.status == SubscriptionStatus.ACTIVE.value,
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Subscription.is_trial == True,
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Subscription.end_date <= threshold_time,
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Subscription.end_date > datetime.utcnow(),
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)
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)
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)
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trial_expiring = result.scalars().all()
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for subscription in trial_expiring:
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user = subscription.user
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if not user:
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continue
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if await notification_sent(db, user.id, subscription.id, 'trial_2h'):
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continue
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if self.bot:
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success = await self._send_trial_ending_notification(user, subscription)
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if success:
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await record_notification(db, user.id, subscription.id, 'trial_2h')
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logger.info(
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f'🎁 Пользователю {user.telegram_id} отправлено уведомление об окончании тестовой подписки через 2 часа'
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)
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if trial_expiring:
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await self._log_monitoring_event(
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db,
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'trial_expiring_notifications_sent',
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f'Отправлено {len(trial_expiring)} уведомлений об окончании тестовых подписок',
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{'count': len(trial_expiring)},
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)
|
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except Exception as e:
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logger.error(f'Ошибка проверки истекающих тестовых подписок: {e}')
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async def _check_trial_inactivity_notifications(self, db: AsyncSession):
|
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if not NotificationSettingsService.are_notifications_globally_enabled():
|
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return
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if not self.bot:
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return
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|
|
|
try:
|
|
now = datetime.utcnow()
|
|
one_hour_ago = now - timedelta(hours=1)
|
|
|
|
result = await db.execute(
|
|
select(Subscription)
|
|
.options(selectinload(Subscription.user))
|
|
.where(
|
|
and_(
|
|
Subscription.status == SubscriptionStatus.ACTIVE.value,
|
|
Subscription.is_trial == True,
|
|
Subscription.start_date.isnot(None),
|
|
Subscription.start_date <= one_hour_ago,
|
|
Subscription.end_date > now,
|
|
)
|
|
)
|
|
)
|
|
|
|
subscriptions = result.scalars().all()
|
|
sent_1h = 0
|
|
sent_24h = 0
|
|
|
|
for subscription in subscriptions:
|
|
user = subscription.user
|
|
if not user:
|
|
continue
|
|
|
|
if (subscription.traffic_used_gb or 0) > 0:
|
|
continue
|
|
|
|
start_date = subscription.start_date
|
|
if not start_date:
|
|
continue
|
|
|
|
time_since_start = now - start_date
|
|
|
|
if NotificationSettingsService.is_trial_inactive_1h_enabled() and timedelta(
|
|
hours=1
|
|
) <= time_since_start < timedelta(hours=24):
|
|
if not await notification_sent(db, user.id, subscription.id, 'trial_inactive_1h'):
|
|
success = await self._send_trial_inactive_notification(user, subscription, 1)
|
|
if success:
|
|
await record_notification(db, user.id, subscription.id, 'trial_inactive_1h')
|
|
sent_1h += 1
|
|
|
|
if NotificationSettingsService.is_trial_inactive_24h_enabled() and time_since_start >= timedelta(
|
|
hours=24
|
|
):
|
|
if not await notification_sent(db, user.id, subscription.id, 'trial_inactive_24h'):
|
|
success = await self._send_trial_inactive_notification(user, subscription, 24)
|
|
if success:
|
|
await record_notification(db, user.id, subscription.id, 'trial_inactive_24h')
|
|
sent_24h += 1
|
|
|
|
if sent_1h or sent_24h:
|
|
await self._log_monitoring_event(
|
|
db,
|
|
'trial_inactivity_notifications',
|
|
f'Отправлено {sent_1h} уведомлений спустя 1 час и {sent_24h} спустя 24 часа',
|
|
{'sent_1h': sent_1h, 'sent_24h': sent_24h},
|
|
)
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка проверки неактивных тестовых подписок: {e}')
|
|
|
|
async def _check_trial_channel_subscriptions(self, db: AsyncSession):
|
|
if not settings.CHANNEL_IS_REQUIRED_SUB:
|
|
return
|
|
|
|
if not settings.CHANNEL_DISABLE_TRIAL_ON_UNSUBSCRIBE:
|
|
logger.debug('ℹ️ Проверка отписок от канала отключена — деактивация триальных подписок не требуется')
|
|
return
|
|
|
|
channel_id = settings.CHANNEL_SUB_ID
|
|
if not channel_id:
|
|
return
|
|
|
|
if not self.bot:
|
|
logger.debug('⚠️ Пропускаем проверку подписки на канал — бот недоступен')
|
|
return
|
|
|
|
try:
|
|
now = datetime.utcnow()
|
|
notifications_allowed = (
|
|
NotificationSettingsService.are_notifications_globally_enabled()
|
|
and NotificationSettingsService.is_trial_channel_unsubscribed_enabled()
|
|
)
|
|
result = await db.execute(
|
|
select(Subscription)
|
|
.options(
|
|
selectinload(Subscription.user),
|
|
selectinload(Subscription.tariff),
|
|
)
|
|
.where(
|
|
and_(
|
|
Subscription.is_trial.is_(True),
|
|
Subscription.end_date > now,
|
|
Subscription.status.in_(
|
|
[
|
|
SubscriptionStatus.ACTIVE.value,
|
|
SubscriptionStatus.DISABLED.value,
|
|
]
|
|
),
|
|
)
|
|
)
|
|
)
|
|
|
|
subscriptions = result.scalars().all()
|
|
if not subscriptions:
|
|
return
|
|
|
|
disabled_count = 0
|
|
restored_count = 0
|
|
|
|
for subscription in subscriptions:
|
|
user = subscription.user
|
|
if not user or not user.telegram_id:
|
|
continue
|
|
|
|
try:
|
|
member = await self.bot.get_chat_member(channel_id, user.telegram_id)
|
|
member_status = member.status
|
|
is_member = member_status in (
|
|
ChatMemberStatus.MEMBER,
|
|
ChatMemberStatus.ADMINISTRATOR,
|
|
ChatMemberStatus.CREATOR,
|
|
)
|
|
except TelegramForbiddenError as error:
|
|
logger.error(
|
|
'❌ Не удалось проверить подписку пользователя %s на канал %s: бот заблокирован (%s)',
|
|
user.telegram_id,
|
|
channel_id,
|
|
error,
|
|
)
|
|
continue
|
|
except TelegramBadRequest as error:
|
|
# PARTICIPANT_ID_INVALID - пользователь никогда не был в канале, это нормально
|
|
logger.warning(
|
|
'⚠️ Ошибка Telegram при проверке подписки пользователя %s: %s',
|
|
user.telegram_id,
|
|
error,
|
|
)
|
|
continue
|
|
except Exception as error:
|
|
logger.error(
|
|
'❌ Неожиданная ошибка при проверке подписки пользователя %s: %s',
|
|
user.telegram_id,
|
|
error,
|
|
)
|
|
continue
|
|
|
|
if subscription.status == SubscriptionStatus.ACTIVE.value and subscription.is_trial and not is_member:
|
|
subscription = await deactivate_subscription(db, subscription)
|
|
disabled_count += 1
|
|
logger.info(
|
|
'🚫 Триальная подписка пользователя %s (ID %s) отключена из-за отписки от канала',
|
|
user.telegram_id,
|
|
subscription.id,
|
|
)
|
|
|
|
if user.remnawave_uuid:
|
|
try:
|
|
await self.subscription_service.disable_remnawave_user(user.remnawave_uuid)
|
|
except Exception as api_error:
|
|
logger.error(
|
|
'❌ Не удалось отключить пользователя RemnaWave %s: %s',
|
|
user.remnawave_uuid,
|
|
api_error,
|
|
)
|
|
|
|
if notifications_allowed:
|
|
if not await notification_sent(
|
|
db,
|
|
user.id,
|
|
subscription.id,
|
|
'trial_channel_unsubscribed',
|
|
):
|
|
sent = await self._send_trial_channel_unsubscribed_notification(user)
|
|
if sent:
|
|
await record_notification(
|
|
db,
|
|
user.id,
|
|
subscription.id,
|
|
'trial_channel_unsubscribed',
|
|
)
|
|
elif subscription.status == SubscriptionStatus.DISABLED.value and subscription.is_trial and is_member:
|
|
subscription.status = SubscriptionStatus.ACTIVE.value
|
|
subscription.updated_at = datetime.utcnow()
|
|
await db.commit()
|
|
await db.refresh(subscription)
|
|
restored_count += 1
|
|
|
|
logger.info(
|
|
'✅ Триальная подписка пользователя %s (ID %s) восстановлена после повторной подписки на канал',
|
|
user.telegram_id,
|
|
subscription.id,
|
|
)
|
|
|
|
try:
|
|
if user.remnawave_uuid:
|
|
await self.subscription_service.update_remnawave_user(db, subscription)
|
|
else:
|
|
await self.subscription_service.create_remnawave_user(db, subscription)
|
|
except Exception as api_error:
|
|
logger.error(
|
|
'❌ Не удалось обновить RemnaWave пользователя %s: %s',
|
|
user.telegram_id,
|
|
api_error,
|
|
)
|
|
|
|
await clear_notification_by_type(
|
|
db,
|
|
subscription.id,
|
|
'trial_channel_unsubscribed',
|
|
)
|
|
|
|
if disabled_count or restored_count:
|
|
await self._log_monitoring_event(
|
|
db,
|
|
'trial_channel_subscription_check',
|
|
(
|
|
f'Проверено {len(subscriptions)} триальных подписок: отключено {disabled_count}, '
|
|
f'восстановлено {restored_count}'
|
|
),
|
|
{
|
|
'checked': len(subscriptions),
|
|
'disabled': disabled_count,
|
|
'restored': restored_count,
|
|
},
|
|
)
|
|
|
|
except Exception as error:
|
|
logger.error(f'Ошибка проверки подписки на канал для триальных пользователей: {error}')
|
|
|
|
async def _check_expired_subscription_followups(self, db: AsyncSession):
|
|
if not NotificationSettingsService.are_notifications_globally_enabled():
|
|
return
|
|
if not self.bot:
|
|
return
|
|
|
|
try:
|
|
now = datetime.utcnow()
|
|
|
|
result = await db.execute(
|
|
select(Subscription)
|
|
.options(
|
|
selectinload(Subscription.user),
|
|
selectinload(Subscription.tariff),
|
|
)
|
|
.where(
|
|
and_(
|
|
Subscription.is_trial == False,
|
|
Subscription.end_date <= now,
|
|
)
|
|
)
|
|
)
|
|
|
|
all_subscriptions = result.scalars().all()
|
|
|
|
# Исключаем суточные тарифы - для них отдельная логика
|
|
subscriptions = [
|
|
sub for sub in all_subscriptions if not (sub.tariff and getattr(sub.tariff, 'is_daily', False))
|
|
]
|
|
|
|
sent_day1 = 0
|
|
sent_wave2 = 0
|
|
sent_wave3 = 0
|
|
|
|
for subscription in subscriptions:
|
|
user = subscription.user
|
|
if not user:
|
|
continue
|
|
|
|
if subscription.end_date is None:
|
|
continue
|
|
|
|
time_since_end = now - subscription.end_date
|
|
if time_since_end.total_seconds() < 0:
|
|
continue
|
|
|
|
days_since = time_since_end.total_seconds() / 86400
|
|
|
|
# Day 1 reminder
|
|
if NotificationSettingsService.is_expired_1d_enabled() and 1 <= days_since < 2:
|
|
if not await notification_sent(db, user.id, subscription.id, 'expired_1d'):
|
|
success = await self._send_expired_day1_notification(user, subscription)
|
|
if success:
|
|
await record_notification(db, user.id, subscription.id, 'expired_1d')
|
|
sent_day1 += 1
|
|
|
|
# Second wave (2-3 days) discount
|
|
if NotificationSettingsService.is_second_wave_enabled() and 2 <= days_since < 4:
|
|
if not await notification_sent(db, user.id, subscription.id, 'expired_discount_wave2'):
|
|
percent = NotificationSettingsService.get_second_wave_discount_percent()
|
|
valid_hours = NotificationSettingsService.get_second_wave_valid_hours()
|
|
offer = await upsert_discount_offer(
|
|
db,
|
|
user_id=user.id,
|
|
subscription_id=subscription.id,
|
|
notification_type='expired_discount_wave2',
|
|
discount_percent=percent,
|
|
bonus_amount_kopeks=0,
|
|
valid_hours=valid_hours,
|
|
effect_type='percent_discount',
|
|
)
|
|
success = await self._send_expired_discount_notification(
|
|
user,
|
|
subscription,
|
|
percent,
|
|
offer.expires_at,
|
|
offer.id,
|
|
'second',
|
|
)
|
|
if success:
|
|
await record_notification(db, user.id, subscription.id, 'expired_discount_wave2')
|
|
sent_wave2 += 1
|
|
|
|
# Third wave (N days) discount
|
|
if NotificationSettingsService.is_third_wave_enabled():
|
|
trigger_days = NotificationSettingsService.get_third_wave_trigger_days()
|
|
if trigger_days <= days_since < trigger_days + 1:
|
|
if not await notification_sent(db, user.id, subscription.id, 'expired_discount_wave3'):
|
|
percent = NotificationSettingsService.get_third_wave_discount_percent()
|
|
valid_hours = NotificationSettingsService.get_third_wave_valid_hours()
|
|
offer = await upsert_discount_offer(
|
|
db,
|
|
user_id=user.id,
|
|
subscription_id=subscription.id,
|
|
notification_type='expired_discount_wave3',
|
|
discount_percent=percent,
|
|
bonus_amount_kopeks=0,
|
|
valid_hours=valid_hours,
|
|
effect_type='percent_discount',
|
|
)
|
|
success = await self._send_expired_discount_notification(
|
|
user,
|
|
subscription,
|
|
percent,
|
|
offer.expires_at,
|
|
offer.id,
|
|
'third',
|
|
trigger_days=trigger_days,
|
|
)
|
|
if success:
|
|
await record_notification(db, user.id, subscription.id, 'expired_discount_wave3')
|
|
sent_wave3 += 1
|
|
|
|
if sent_day1 or sent_wave2 or sent_wave3:
|
|
await self._log_monitoring_event(
|
|
db,
|
|
'expired_followups_sent',
|
|
(f'Follow-ups: 1д={sent_day1}, скидка 2-3д={sent_wave2}, скидка N={sent_wave3}'),
|
|
{
|
|
'day1': sent_day1,
|
|
'wave2': sent_wave2,
|
|
'wave3': sent_wave3,
|
|
},
|
|
)
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка проверки напоминаний об истекшей подписке: {e}')
|
|
|
|
async def _get_expiring_paid_subscriptions(self, db: AsyncSession, days_before: int) -> list[Subscription]:
|
|
current_time = datetime.utcnow()
|
|
threshold_date = current_time + timedelta(days=days_before)
|
|
|
|
result = await db.execute(
|
|
select(Subscription)
|
|
.options(
|
|
selectinload(Subscription.user),
|
|
selectinload(Subscription.tariff),
|
|
)
|
|
.where(
|
|
and_(
|
|
Subscription.status == SubscriptionStatus.ACTIVE.value,
|
|
Subscription.is_trial == False,
|
|
Subscription.end_date > current_time,
|
|
Subscription.end_date <= threshold_date,
|
|
)
|
|
)
|
|
)
|
|
|
|
logger.debug(f'🔍 Поиск платных подписок, истекающих в ближайшие {days_before} дней')
|
|
logger.debug(f'📅 Текущее время: {current_time}')
|
|
logger.debug(f'📅 Пороговая дата: {threshold_date}')
|
|
|
|
all_subscriptions = result.scalars().all()
|
|
|
|
# Исключаем суточные тарифы - для них отдельная логика списания
|
|
subscriptions = [
|
|
sub for sub in all_subscriptions if not (sub.tariff and getattr(sub.tariff, 'is_daily', False))
|
|
]
|
|
|
|
excluded_count = len(all_subscriptions) - len(subscriptions)
|
|
if excluded_count > 0:
|
|
logger.debug(f'🔄 Исключено {excluded_count} суточных подписок из уведомлений')
|
|
|
|
logger.info(f'📊 Найдено {len(subscriptions)} платных подписок для уведомлений')
|
|
|
|
return subscriptions
|
|
|
|
@staticmethod
|
|
def _get_user_promo_offer_discount_percent(user: User | None) -> int:
|
|
if not user:
|
|
return 0
|
|
|
|
try:
|
|
percent = int(getattr(user, 'promo_offer_discount_percent', 0) or 0)
|
|
except (TypeError, ValueError):
|
|
return 0
|
|
|
|
expires_at = getattr(user, 'promo_offer_discount_expires_at', None)
|
|
if expires_at and expires_at <= datetime.utcnow():
|
|
return 0
|
|
|
|
return max(0, min(100, percent))
|
|
|
|
@staticmethod
|
|
async def _consume_user_promo_offer_discount(db: AsyncSession, user: User) -> None:
|
|
percent = MonitoringService._get_user_promo_offer_discount_percent(user)
|
|
if percent <= 0:
|
|
return
|
|
|
|
source = getattr(user, 'promo_offer_discount_source', None)
|
|
log_payload = {
|
|
'offer_id': None,
|
|
'percent': percent,
|
|
'source': source,
|
|
'effect_type': None,
|
|
}
|
|
|
|
try:
|
|
offer = await get_latest_claimed_offer_for_user(db, user.id, source)
|
|
except Exception as lookup_error: # pragma: no cover - defensive logging
|
|
logger.warning(
|
|
'Failed to resolve latest claimed promo offer for user %s: %s',
|
|
user.id,
|
|
lookup_error,
|
|
)
|
|
offer = None
|
|
|
|
if offer:
|
|
log_payload['offer_id'] = offer.id
|
|
log_payload['effect_type'] = offer.effect_type
|
|
if not log_payload['percent'] and offer.discount_percent:
|
|
log_payload['percent'] = offer.discount_percent
|
|
|
|
user.promo_offer_discount_percent = 0
|
|
user.promo_offer_discount_source = None
|
|
user.promo_offer_discount_expires_at = None
|
|
user.updated_at = datetime.utcnow()
|
|
|
|
await db.commit()
|
|
await db.refresh(user)
|
|
|
|
try:
|
|
await log_promo_offer_action(
|
|
db,
|
|
user_id=user.id,
|
|
offer_id=log_payload.get('offer_id'),
|
|
action='consumed',
|
|
source=log_payload.get('source'),
|
|
percent=log_payload.get('percent'),
|
|
effect_type=log_payload.get('effect_type'),
|
|
details={'reason': 'autopay_consumed'},
|
|
)
|
|
except Exception as log_error: # pragma: no cover - defensive logging
|
|
logger.warning(
|
|
'Failed to record promo offer autopay log for user %s: %s',
|
|
user.id,
|
|
log_error,
|
|
)
|
|
try:
|
|
await db.rollback()
|
|
except Exception as rollback_error: # pragma: no cover - defensive logging
|
|
logger.warning(
|
|
'Failed to rollback session after promo offer autopay log failure: %s',
|
|
rollback_error,
|
|
)
|
|
|
|
async def _process_autopayments(self, db: AsyncSession):
|
|
try:
|
|
current_time = datetime.utcnow()
|
|
|
|
result = await db.execute(
|
|
select(Subscription)
|
|
.options(
|
|
selectinload(Subscription.user).options(
|
|
selectinload(User.promo_group),
|
|
selectinload(User.user_promo_groups).selectinload(UserPromoGroup.promo_group),
|
|
)
|
|
)
|
|
.where(
|
|
and_(
|
|
Subscription.status == SubscriptionStatus.ACTIVE.value,
|
|
Subscription.autopay_enabled == True,
|
|
Subscription.is_trial == False,
|
|
)
|
|
)
|
|
)
|
|
all_autopay_subscriptions = result.scalars().all()
|
|
|
|
autopay_subscriptions = []
|
|
for sub in all_autopay_subscriptions:
|
|
days_before_expiry = (sub.end_date - current_time).days
|
|
if days_before_expiry <= min(sub.autopay_days_before, 3):
|
|
autopay_subscriptions.append(sub)
|
|
|
|
processed_count = 0
|
|
failed_count = 0
|
|
|
|
for subscription in autopay_subscriptions:
|
|
user = subscription.user
|
|
if not user:
|
|
continue
|
|
|
|
user_identifier = user.telegram_id or f'email:{user.id}'
|
|
|
|
# Правильный расчет стоимости продления с учетом всех параметров подписки
|
|
renewal_cost = await self.subscription_service.calculate_renewal_price(subscription, 30, db, user=user)
|
|
promo_discount_percent = self._get_user_promo_offer_discount_percent(user)
|
|
charge_amount = renewal_cost
|
|
promo_discount_value = 0
|
|
|
|
if renewal_cost > 0 and promo_discount_percent > 0:
|
|
charge_amount, promo_discount_value = apply_percentage_discount(
|
|
renewal_cost,
|
|
promo_discount_percent,
|
|
)
|
|
|
|
autopay_key = f'autopay_{user.id}_{subscription.id}'
|
|
if autopay_key in self._notified_users:
|
|
continue
|
|
|
|
if user.balance_kopeks >= charge_amount:
|
|
success = await subtract_user_balance(db, user, charge_amount, 'Автопродление подписки')
|
|
|
|
if success:
|
|
await extend_subscription(db, subscription, 30)
|
|
await self.subscription_service.update_remnawave_user(
|
|
db,
|
|
subscription,
|
|
reset_traffic=settings.RESET_TRAFFIC_ON_PAYMENT,
|
|
reset_reason='автопродление подписки',
|
|
)
|
|
|
|
if promo_discount_value > 0:
|
|
await self._consume_user_promo_offer_discount(db, user)
|
|
|
|
# Send notification via appropriate channel
|
|
if user.telegram_id and self.bot:
|
|
await self._send_autopay_success_notification(user, charge_amount, 30)
|
|
elif not user.telegram_id:
|
|
# Email-only user - use notification delivery service
|
|
await notification_delivery_service.notify_autopay_success(
|
|
user=user,
|
|
amount_kopeks=charge_amount,
|
|
new_expires_at=subscription.end_date,
|
|
)
|
|
|
|
processed_count += 1
|
|
self._notified_users.add(autopay_key)
|
|
logger.info(
|
|
'💳 Автопродление подписки пользователя %s успешно (списано %s, скидка %s%%)',
|
|
user_identifier,
|
|
charge_amount,
|
|
promo_discount_percent,
|
|
)
|
|
else:
|
|
failed_count += 1
|
|
if user.telegram_id and self.bot:
|
|
await self._send_autopay_failed_notification(user, user.balance_kopeks, charge_amount)
|
|
elif not user.telegram_id:
|
|
await notification_delivery_service.notify_autopay_failed(
|
|
user=user,
|
|
reason='Ошибка списания средств',
|
|
)
|
|
logger.warning(f'💳 Ошибка списания средств для автопродления пользователя {user_identifier}')
|
|
else:
|
|
failed_count += 1
|
|
if user.telegram_id and self.bot:
|
|
await self._send_autopay_failed_notification(user, user.balance_kopeks, charge_amount)
|
|
elif not user.telegram_id:
|
|
await notification_delivery_service.notify_autopay_failed(
|
|
user=user,
|
|
reason='Недостаточно средств на балансе',
|
|
)
|
|
logger.warning(f'💳 Недостаточно средств для автопродления у пользователя {user_identifier}')
|
|
|
|
if processed_count > 0 or failed_count > 0:
|
|
await self._log_monitoring_event(
|
|
db,
|
|
'autopayments_processed',
|
|
f'Автоплатежи: успешно {processed_count}, неудачно {failed_count}',
|
|
{'processed': processed_count, 'failed': failed_count},
|
|
)
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка обработки автоплатежей: {e}')
|
|
|
|
async def _send_subscription_expired_notification(self, user: User) -> bool:
|
|
try:
|
|
message = """
|
|
⛔ <b>Подписка истекла</b>
|
|
|
|
Ваша подписка истекла. Для восстановления доступа продлите подписку.
|
|
|
|
🔧 Доступ к серверам заблокирован до продления.
|
|
"""
|
|
|
|
from aiogram.types import InlineKeyboardMarkup
|
|
|
|
keyboard = InlineKeyboardMarkup(
|
|
inline_keyboard=[
|
|
[build_miniapp_or_callback_button(text='💎 Купить подписку', callback_data='menu_buy')],
|
|
[build_miniapp_or_callback_button(text='💳 Пополнить баланс', callback_data='balance_topup')],
|
|
]
|
|
)
|
|
|
|
await self._send_message_with_logo(
|
|
chat_id=user.telegram_id,
|
|
text=message,
|
|
parse_mode='HTML',
|
|
reply_markup=keyboard,
|
|
)
|
|
return True
|
|
|
|
except (TelegramForbiddenError, TelegramBadRequest) as exc:
|
|
if self._handle_unreachable_user(user, exc, 'уведомление об истечении подписки'):
|
|
return True
|
|
logger.error(
|
|
'Ошибка Telegram API при отправке уведомления об истечении подписки пользователю %s: %s',
|
|
user.telegram_id,
|
|
exc,
|
|
)
|
|
return False
|
|
except Exception as e:
|
|
logger.error(
|
|
'Ошибка отправки уведомления об истечении подписки пользователю %s: %s',
|
|
user.telegram_id,
|
|
e,
|
|
)
|
|
return False
|
|
|
|
async def _send_subscription_expiring_notification(self, user: User, subscription: Subscription, days: int) -> bool:
|
|
try:
|
|
from app.utils.formatters import format_days_declension
|
|
|
|
texts = get_texts(user.language)
|
|
days_text = format_days_declension(days, user.language)
|
|
|
|
if settings.ENABLE_AUTOPAY:
|
|
if subscription.autopay_enabled:
|
|
autopay_status = '✅ Включен - подписка продлится автоматически'
|
|
action_text = (
|
|
f'💰 Убедитесь, что на балансе достаточно средств: {texts.format_price(user.balance_kopeks)}'
|
|
)
|
|
else:
|
|
autopay_status = '❌ Отключен - не забудьте продлить вручную!'
|
|
action_text = '💡 Включите автоплатеж или продлите подписку вручную'
|
|
else:
|
|
autopay_status = '❌ Отключен - не забудьте продлить вручную!'
|
|
action_text = '💡 Продлите подписку вручную'
|
|
|
|
message = f"""
|
|
⚠️ <b>Подписка истекает через {days_text}!</b>
|
|
|
|
Ваша платная подписка истекает {format_local_datetime(subscription.end_date, '%d.%m.%Y %H:%M')}.
|
|
|
|
💳 <b>Автоплатеж:</b> {autopay_status}
|
|
|
|
{action_text}
|
|
"""
|
|
|
|
from aiogram.types import InlineKeyboardMarkup
|
|
|
|
keyboard = InlineKeyboardMarkup(
|
|
inline_keyboard=[
|
|
[
|
|
build_miniapp_or_callback_button(
|
|
text='⏰ Продлить подписку', callback_data='subscription_extend'
|
|
)
|
|
],
|
|
[build_miniapp_or_callback_button(text='💳 Пополнить баланс', callback_data='balance_topup')],
|
|
[build_miniapp_or_callback_button(text='📱 Моя подписка', callback_data='menu_subscription')],
|
|
]
|
|
)
|
|
|
|
await self._send_message_with_logo(
|
|
chat_id=user.telegram_id,
|
|
text=message,
|
|
parse_mode='HTML',
|
|
reply_markup=keyboard,
|
|
)
|
|
return True
|
|
|
|
except (TelegramForbiddenError, TelegramBadRequest) as exc:
|
|
if self._handle_unreachable_user(user, exc, 'уведомление об истекающей подписке'):
|
|
return True
|
|
logger.error(
|
|
'Ошибка Telegram API при отправке уведомления об истечении подписки пользователю %s: %s',
|
|
user.telegram_id,
|
|
exc,
|
|
)
|
|
return False
|
|
except Exception as e:
|
|
logger.error(
|
|
'Ошибка отправки уведомления об истечении подписки пользователю %s: %s',
|
|
user.telegram_id,
|
|
e,
|
|
)
|
|
return False
|
|
|
|
async def _send_trial_ending_notification(self, user: User, subscription: Subscription) -> bool:
|
|
try:
|
|
get_texts(user.language)
|
|
|
|
message = """
|
|
🎁 <b>Тестовая подписка скоро закончится!</b>
|
|
|
|
Ваша тестовая подписка истекает через 2 часа.
|
|
|
|
💎 <b>Не хотите остаться без VPN?</b>
|
|
Переходите на полную подписку!
|
|
|
|
⚡️ Успейте оформить до окончания тестового периода!
|
|
"""
|
|
|
|
from aiogram.types import InlineKeyboardMarkup
|
|
|
|
keyboard = InlineKeyboardMarkup(
|
|
inline_keyboard=[
|
|
[build_miniapp_or_callback_button(text='💎 Купить подписку', callback_data='menu_buy')],
|
|
[build_miniapp_or_callback_button(text='💰 Пополнить баланс', callback_data='balance_topup')],
|
|
]
|
|
)
|
|
|
|
await self._send_message_with_logo(
|
|
chat_id=user.telegram_id,
|
|
text=message,
|
|
parse_mode='HTML',
|
|
reply_markup=keyboard,
|
|
)
|
|
return True
|
|
|
|
except (TelegramForbiddenError, TelegramBadRequest) as exc:
|
|
if self._handle_unreachable_user(user, exc, 'уведомление о завершении тестовой подписки'):
|
|
return True
|
|
logger.error(
|
|
'Ошибка Telegram API при отправке уведомления о завершении тестовой подписки пользователю %s: %s',
|
|
user.telegram_id,
|
|
exc,
|
|
)
|
|
return False
|
|
except Exception as e:
|
|
logger.error(
|
|
'Ошибка отправки уведомления об окончании тестовой подписки пользователю %s: %s',
|
|
user.telegram_id,
|
|
e,
|
|
)
|
|
return False
|
|
|
|
async def _send_trial_inactive_notification(self, user: User, subscription: Subscription, hours: int) -> bool:
|
|
try:
|
|
texts = get_texts(user.language)
|
|
if hours >= 24:
|
|
template = texts.get(
|
|
'TRIAL_INACTIVE_24H',
|
|
(
|
|
'⏳ <b>Вы ещё не подключились к VPN</b>\n\n'
|
|
'Прошли сутки с активации тестового периода, но трафик не зафиксирован.'
|
|
'\n\nНажмите кнопку ниже, чтобы подключиться.'
|
|
),
|
|
)
|
|
else:
|
|
template = texts.get(
|
|
'TRIAL_INACTIVE_1H',
|
|
(
|
|
'⏳ <b>Прошёл час, а подключения нет</b>\n\n'
|
|
'Если возникли сложности с запуском — воспользуйтесь инструкциями.'
|
|
),
|
|
)
|
|
|
|
message = template.format(
|
|
price=settings.format_price(settings.PRICE_30_DAYS),
|
|
end_date=format_local_datetime(subscription.end_date, '%d.%m.%Y %H:%M'),
|
|
)
|
|
|
|
from aiogram.types import InlineKeyboardButton, InlineKeyboardMarkup
|
|
|
|
keyboard = InlineKeyboardMarkup(
|
|
inline_keyboard=[
|
|
[
|
|
build_miniapp_or_callback_button(
|
|
text=texts.t('CONNECT_BUTTON', '🔗 Подключиться'),
|
|
callback_data='subscription_connect',
|
|
)
|
|
],
|
|
[
|
|
build_miniapp_or_callback_button(
|
|
text=texts.t('MY_SUBSCRIPTION_BUTTON', '📱 Моя подписка'),
|
|
callback_data='menu_subscription',
|
|
)
|
|
],
|
|
[
|
|
InlineKeyboardButton(
|
|
text=texts.t('SUPPORT_BUTTON', '🆘 Поддержка'), callback_data='menu_support'
|
|
)
|
|
],
|
|
]
|
|
)
|
|
|
|
await self._send_message_with_logo(
|
|
chat_id=user.telegram_id,
|
|
text=message,
|
|
parse_mode='HTML',
|
|
reply_markup=keyboard,
|
|
)
|
|
return True
|
|
|
|
except (TelegramForbiddenError, TelegramBadRequest) as exc:
|
|
if self._handle_unreachable_user(user, exc, 'уведомление о бездействии на тесте'):
|
|
return True
|
|
logger.error(
|
|
'Ошибка Telegram API при отправке уведомления об отсутствии подключения пользователю %s: %s',
|
|
user.telegram_id,
|
|
exc,
|
|
)
|
|
return False
|
|
except Exception as e:
|
|
logger.error(
|
|
'Ошибка отправки уведомления об отсутствии подключения пользователю %s: %s',
|
|
user.telegram_id,
|
|
e,
|
|
)
|
|
return False
|
|
|
|
async def _send_trial_channel_unsubscribed_notification(self, user: User) -> bool:
|
|
try:
|
|
texts = get_texts(user.language)
|
|
template = texts.get(
|
|
'TRIAL_CHANNEL_UNSUBSCRIBED',
|
|
(
|
|
'🚫 <b>Доступ приостановлен</b>\n\n'
|
|
'Мы не нашли вашу подписку на наш канал, поэтому тестовая подписка отключена.\n\n'
|
|
'Подпишитесь на канал и нажмите «{check_button}», чтобы вернуть доступ.'
|
|
),
|
|
)
|
|
|
|
check_button = texts.t('CHANNEL_CHECK_BUTTON', '✅ Я подписался')
|
|
message = template.format(check_button=check_button)
|
|
|
|
from aiogram.types import InlineKeyboardButton, InlineKeyboardMarkup
|
|
|
|
buttons = []
|
|
if settings.CHANNEL_LINK:
|
|
buttons.append(
|
|
[
|
|
InlineKeyboardButton(
|
|
text=texts.t('CHANNEL_SUBSCRIBE_BUTTON', '🔗 Подписаться'),
|
|
url=settings.CHANNEL_LINK,
|
|
)
|
|
]
|
|
)
|
|
buttons.append(
|
|
[
|
|
InlineKeyboardButton(
|
|
text=check_button,
|
|
callback_data='sub_channel_check',
|
|
)
|
|
]
|
|
)
|
|
|
|
keyboard = InlineKeyboardMarkup(inline_keyboard=buttons)
|
|
|
|
await self._send_message_with_logo(
|
|
chat_id=user.telegram_id,
|
|
text=message,
|
|
parse_mode='HTML',
|
|
reply_markup=keyboard,
|
|
)
|
|
return True
|
|
|
|
except (TelegramForbiddenError, TelegramBadRequest) as exc:
|
|
if self._handle_unreachable_user(user, exc, 'уведомление об отписке от канала'):
|
|
return True
|
|
logger.error(
|
|
'Ошибка Telegram API при отправке уведомления об отписке от канала пользователю %s: %s',
|
|
user.telegram_id,
|
|
exc,
|
|
)
|
|
return False
|
|
except Exception as error:
|
|
logger.error(
|
|
'Ошибка отправки уведомления об отписке от канала пользователю %s: %s',
|
|
user.telegram_id,
|
|
error,
|
|
)
|
|
return False
|
|
|
|
async def _send_expired_day1_notification(self, user: User, subscription: Subscription) -> bool:
|
|
try:
|
|
texts = get_texts(user.language)
|
|
template = texts.get(
|
|
'SUBSCRIPTION_EXPIRED_1D',
|
|
(
|
|
'⛔ <b>Подписка закончилась</b>\n\n'
|
|
'Доступ был отключён {end_date}. Продлите подписку, чтобы вернуться в сервис.'
|
|
),
|
|
)
|
|
message = template.format(
|
|
end_date=format_local_datetime(subscription.end_date, '%d.%m.%Y %H:%M'),
|
|
price=settings.format_price(settings.PRICE_30_DAYS),
|
|
)
|
|
|
|
from aiogram.types import InlineKeyboardButton, InlineKeyboardMarkup
|
|
|
|
keyboard = InlineKeyboardMarkup(
|
|
inline_keyboard=[
|
|
[
|
|
build_miniapp_or_callback_button(
|
|
text=texts.t('SUBSCRIPTION_EXTEND', '💎 Продлить подписку'),
|
|
callback_data='subscription_extend',
|
|
)
|
|
],
|
|
[
|
|
build_miniapp_or_callback_button(
|
|
text=texts.t('BALANCE_TOPUP', '💳 Пополнить баланс'),
|
|
callback_data='balance_topup',
|
|
)
|
|
],
|
|
[
|
|
InlineKeyboardButton(
|
|
text=texts.t('SUPPORT_BUTTON', '🆘 Поддержка'), callback_data='menu_support'
|
|
)
|
|
],
|
|
]
|
|
)
|
|
|
|
await self._send_message_with_logo(
|
|
chat_id=user.telegram_id,
|
|
text=message,
|
|
parse_mode='HTML',
|
|
reply_markup=keyboard,
|
|
)
|
|
return True
|
|
|
|
except (TelegramForbiddenError, TelegramBadRequest) as exc:
|
|
if self._handle_unreachable_user(user, exc, 'напоминание об истекшей подписке'):
|
|
return True
|
|
logger.error(
|
|
'Ошибка Telegram API при отправке напоминания об истекшей подписке пользователю %s: %s',
|
|
user.telegram_id,
|
|
exc,
|
|
)
|
|
return False
|
|
except Exception as e:
|
|
logger.error(
|
|
'Ошибка отправки напоминания об истекшей подписке пользователю %s: %s',
|
|
user.telegram_id,
|
|
e,
|
|
)
|
|
return False
|
|
|
|
async def _send_expired_discount_notification(
|
|
self,
|
|
user: User,
|
|
subscription: Subscription,
|
|
percent: int,
|
|
expires_at: datetime,
|
|
offer_id: int,
|
|
wave: str,
|
|
trigger_days: int = None,
|
|
) -> bool:
|
|
try:
|
|
texts = get_texts(user.language)
|
|
|
|
if wave == 'second':
|
|
template = texts.get(
|
|
'SUBSCRIPTION_EXPIRED_SECOND_WAVE',
|
|
(
|
|
'🔥 <b>Скидка {percent}% на продление</b>\n\n'
|
|
'Активируйте предложение, чтобы получить дополнительную скидку. '
|
|
'Она суммируется с вашей промогруппой и действует до {expires_at}.'
|
|
),
|
|
)
|
|
else:
|
|
template = texts.get(
|
|
'SUBSCRIPTION_EXPIRED_THIRD_WAVE',
|
|
(
|
|
'🎁 <b>Индивидуальная скидка {percent}%</b>\n\n'
|
|
'Прошло {trigger_days} дней без подписки — возвращайтесь и активируйте дополнительную скидку. '
|
|
'Она суммируется с промогруппой и действует до {expires_at}.'
|
|
),
|
|
)
|
|
|
|
message = template.format(
|
|
percent=percent,
|
|
expires_at=format_local_datetime(expires_at, '%d.%m.%Y %H:%M'),
|
|
trigger_days=trigger_days or '',
|
|
)
|
|
|
|
from aiogram.types import InlineKeyboardButton, InlineKeyboardMarkup
|
|
|
|
keyboard = InlineKeyboardMarkup(
|
|
inline_keyboard=[
|
|
[
|
|
build_miniapp_or_callback_button(
|
|
text='🎁 Получить скидку', callback_data=f'claim_discount_{offer_id}'
|
|
)
|
|
],
|
|
[
|
|
build_miniapp_or_callback_button(
|
|
text=texts.t('SUBSCRIPTION_EXTEND', '💎 Продлить подписку'),
|
|
callback_data='subscription_extend',
|
|
)
|
|
],
|
|
[
|
|
build_miniapp_or_callback_button(
|
|
text=texts.t('BALANCE_TOPUP', '💳 Пополнить баланс'),
|
|
callback_data='balance_topup',
|
|
)
|
|
],
|
|
[
|
|
InlineKeyboardButton(
|
|
text=texts.t('SUPPORT_BUTTON', '🆘 Поддержка'), callback_data='menu_support'
|
|
)
|
|
],
|
|
]
|
|
)
|
|
|
|
await self._send_message_with_logo(
|
|
chat_id=user.telegram_id,
|
|
text=message,
|
|
parse_mode='HTML',
|
|
reply_markup=keyboard,
|
|
)
|
|
return True
|
|
|
|
except (TelegramForbiddenError, TelegramBadRequest) as exc:
|
|
if self._handle_unreachable_user(user, exc, 'скидочное уведомление'):
|
|
return True
|
|
logger.error(
|
|
'Ошибка Telegram API при отправке скидочного уведомления пользователю %s: %s',
|
|
user.telegram_id,
|
|
exc,
|
|
)
|
|
return False
|
|
except Exception as e:
|
|
logger.error(
|
|
'Ошибка отправки скидочного уведомления пользователю %s: %s',
|
|
user.telegram_id,
|
|
e,
|
|
)
|
|
return False
|
|
|
|
async def _send_autopay_success_notification(self, user: User, amount: int, days: int):
|
|
try:
|
|
texts = get_texts(user.language)
|
|
message = texts.AUTOPAY_SUCCESS.format(days=days, amount=settings.format_price(amount))
|
|
await self._send_message_with_logo(
|
|
chat_id=user.telegram_id,
|
|
text=message,
|
|
parse_mode='HTML',
|
|
)
|
|
except (TelegramForbiddenError, TelegramBadRequest) as exc:
|
|
if not self._handle_unreachable_user(user, exc, 'уведомление об успешном автоплатеже'):
|
|
logger.error(
|
|
'Ошибка Telegram API при отправке уведомления об автоплатеже пользователю %s: %s',
|
|
user.telegram_id,
|
|
exc,
|
|
)
|
|
except Exception as e:
|
|
logger.error(
|
|
'Ошибка отправки уведомления об автоплатеже пользователю %s: %s',
|
|
user.telegram_id,
|
|
e,
|
|
)
|
|
|
|
async def _send_autopay_failed_notification(self, user: User, balance: int, required: int):
|
|
try:
|
|
texts = get_texts(user.language)
|
|
message = texts.AUTOPAY_FAILED.format(
|
|
balance=settings.format_price(balance), required=settings.format_price(required)
|
|
)
|
|
|
|
from aiogram.types import InlineKeyboardMarkup
|
|
|
|
keyboard = InlineKeyboardMarkup(
|
|
inline_keyboard=[
|
|
[build_miniapp_or_callback_button(text='💳 Пополнить баланс', callback_data='balance_topup')],
|
|
[build_miniapp_or_callback_button(text='📱 Моя подписка', callback_data='menu_subscription')],
|
|
]
|
|
)
|
|
|
|
await self._send_message_with_logo(
|
|
chat_id=user.telegram_id,
|
|
text=message,
|
|
parse_mode='HTML',
|
|
reply_markup=keyboard,
|
|
)
|
|
|
|
except (TelegramForbiddenError, TelegramBadRequest) as exc:
|
|
if not self._handle_unreachable_user(user, exc, 'уведомление о неудачном автоплатеже'):
|
|
logger.error(
|
|
'Ошибка Telegram API при отправке уведомления о неудачном автоплатеже пользователю %s: %s',
|
|
user.telegram_id,
|
|
exc,
|
|
)
|
|
except Exception as e:
|
|
logger.error(
|
|
'Ошибка отправки уведомления о неудачном автоплатеже пользователю %s: %s',
|
|
user.telegram_id,
|
|
e,
|
|
)
|
|
|
|
async def _cleanup_inactive_users(self, db: AsyncSession):
|
|
try:
|
|
now = datetime.utcnow()
|
|
if now.hour != 3:
|
|
return
|
|
|
|
inactive_users = await get_inactive_users(db, settings.INACTIVE_USER_DELETE_MONTHS)
|
|
deleted_count = 0
|
|
|
|
for user in inactive_users:
|
|
if not user.subscription or not user.subscription.is_active:
|
|
success = await delete_user(db, user)
|
|
if success:
|
|
deleted_count += 1
|
|
|
|
if deleted_count > 0:
|
|
await self._log_monitoring_event(
|
|
db,
|
|
'inactive_users_cleanup',
|
|
f'Удалено {deleted_count} неактивных пользователей',
|
|
{'deleted_count': deleted_count},
|
|
)
|
|
logger.info(f'🗑️ Удалено {deleted_count} неактивных пользователей')
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка очистки неактивных пользователей: {e}')
|
|
|
|
async def _sync_with_remnawave(self, db: AsyncSession):
|
|
try:
|
|
now = datetime.utcnow()
|
|
if now.minute != 0:
|
|
return
|
|
|
|
if not self.subscription_service.is_configured:
|
|
logger.warning('RemnaWave API не настроен. Пропускаем синхронизацию')
|
|
return
|
|
|
|
async with self.subscription_service.get_api_client() as api:
|
|
system_stats = await api.get_system_stats()
|
|
|
|
await self._log_monitoring_event(
|
|
db, 'remnawave_sync', 'Синхронизация с RemnaWave завершена', {'stats': system_stats}
|
|
)
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка синхронизации с RemnaWave: {e}')
|
|
await self._log_monitoring_event(
|
|
db,
|
|
'remnawave_sync_error',
|
|
f'Ошибка синхронизации с RemnaWave: {e!s}',
|
|
{'error': str(e)},
|
|
is_success=False,
|
|
)
|
|
|
|
async def _check_ticket_sla(self, db: AsyncSession):
|
|
try:
|
|
# Quick guards
|
|
# Allow runtime toggle from SupportSettingsService
|
|
try:
|
|
from app.services.support_settings_service import SupportSettingsService
|
|
|
|
sla_enabled_runtime = SupportSettingsService.get_sla_enabled()
|
|
except Exception:
|
|
sla_enabled_runtime = getattr(settings, 'SUPPORT_TICKET_SLA_ENABLED', True)
|
|
if not sla_enabled_runtime:
|
|
return
|
|
if not self.bot:
|
|
return
|
|
if not settings.is_admin_notifications_enabled():
|
|
return
|
|
|
|
from datetime import datetime, timedelta
|
|
|
|
try:
|
|
from app.services.support_settings_service import SupportSettingsService
|
|
|
|
sla_minutes = max(1, int(SupportSettingsService.get_sla_minutes()))
|
|
except Exception:
|
|
sla_minutes = max(1, int(getattr(settings, 'SUPPORT_TICKET_SLA_MINUTES', 5)))
|
|
cooldown_minutes = max(1, int(getattr(settings, 'SUPPORT_TICKET_SLA_REMINDER_COOLDOWN_MINUTES', 15)))
|
|
now = datetime.utcnow()
|
|
stale_before = now - timedelta(minutes=sla_minutes)
|
|
cooldown_before = now - timedelta(minutes=cooldown_minutes)
|
|
|
|
# Tickets to remind: open, no admin reply yet after user's last message (status OPEN), stale by SLA,
|
|
# and either never reminded or cooldown passed
|
|
result = await db.execute(
|
|
select(Ticket)
|
|
.options(selectinload(Ticket.user))
|
|
.where(
|
|
and_(
|
|
Ticket.status == TicketStatus.OPEN.value,
|
|
Ticket.updated_at <= stale_before,
|
|
or_(Ticket.last_sla_reminder_at.is_(None), Ticket.last_sla_reminder_at <= cooldown_before),
|
|
)
|
|
)
|
|
)
|
|
tickets = result.scalars().all()
|
|
if not tickets:
|
|
return
|
|
|
|
from app.services.admin_notification_service import AdminNotificationService
|
|
|
|
reminders_sent = 0
|
|
service = AdminNotificationService(self.bot)
|
|
|
|
for ticket in tickets:
|
|
try:
|
|
waited_minutes = max(0, int((now - ticket.updated_at).total_seconds() // 60))
|
|
title = (ticket.title or '').strip()
|
|
if len(title) > 60:
|
|
title = title[:57] + '...'
|
|
|
|
# Детали пользователя: имя, Telegram ID и username
|
|
full_name = ticket.user.full_name if ticket.user else 'Unknown'
|
|
telegram_id_display = ticket.user.telegram_id if ticket.user else '—'
|
|
username_display = (ticket.user.username or 'отсутствует') if ticket.user else 'отсутствует'
|
|
|
|
text = (
|
|
f'⏰ <b>Ожидание ответа на тикет превышено</b>\n\n'
|
|
f'🆔 <b>ID:</b> <code>{ticket.id}</code>\n'
|
|
f'👤 <b>Пользователь:</b> {full_name}\n'
|
|
f'🆔 <b>Telegram ID:</b> <code>{telegram_id_display}</code>\n'
|
|
f'📱 <b>Username:</b> @{username_display}\n'
|
|
f'📝 <b>Заголовок:</b> {title or "—"}\n'
|
|
f'⏱️ <b>Ожидает ответа:</b> {waited_minutes} мин\n'
|
|
)
|
|
|
|
sent = await service.send_ticket_event_notification(text)
|
|
if sent:
|
|
ticket.last_sla_reminder_at = now
|
|
reminders_sent += 1
|
|
# commit after each to persist timestamp and avoid duplicate reminders on crash
|
|
await db.commit()
|
|
except Exception as notify_error:
|
|
logger.error(f'Ошибка отправки SLA-уведомления по тикету {ticket.id}: {notify_error}')
|
|
|
|
if reminders_sent > 0:
|
|
await self._log_monitoring_event(
|
|
db,
|
|
'ticket_sla_reminders_sent',
|
|
f'Отправлено {reminders_sent} SLA-напоминаний по тикетам',
|
|
{'count': reminders_sent},
|
|
)
|
|
except Exception as e:
|
|
logger.error(f'Ошибка проверки SLA тикетов: {e}')
|
|
|
|
async def _sla_loop(self):
|
|
try:
|
|
interval_seconds = max(10, int(getattr(settings, 'SUPPORT_TICKET_SLA_CHECK_INTERVAL_SECONDS', 60)))
|
|
except Exception:
|
|
interval_seconds = 60
|
|
while self.is_running:
|
|
try:
|
|
async with AsyncSessionLocal() as db:
|
|
try:
|
|
await self._check_ticket_sla(db)
|
|
await db.commit()
|
|
except Exception as e:
|
|
logger.error(f'Ошибка в SLA-проверке: {e}')
|
|
await db.rollback()
|
|
except asyncio.CancelledError:
|
|
break
|
|
except Exception as e:
|
|
logger.error(f'Ошибка в SLA-цикле: {e}')
|
|
await asyncio.sleep(interval_seconds)
|
|
|
|
async def _log_monitoring_event(
|
|
self, db: AsyncSession, event_type: str, message: str, data: dict[str, Any] = None, is_success: bool = True
|
|
):
|
|
try:
|
|
log_entry = MonitoringLog(event_type=event_type, message=message, data=data or {}, is_success=is_success)
|
|
|
|
db.add(log_entry)
|
|
await db.commit()
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка логирования события мониторинга: {e}')
|
|
|
|
async def get_monitoring_status(self, db: AsyncSession) -> dict[str, Any]:
|
|
try:
|
|
from sqlalchemy import desc, select
|
|
|
|
recent_events_result = await db.execute(
|
|
select(MonitoringLog).order_by(desc(MonitoringLog.created_at)).limit(10)
|
|
)
|
|
recent_events = recent_events_result.scalars().all()
|
|
|
|
yesterday = datetime.utcnow() - timedelta(days=1)
|
|
|
|
events_24h_result = await db.execute(select(MonitoringLog).where(MonitoringLog.created_at >= yesterday))
|
|
events_24h = events_24h_result.scalars().all()
|
|
|
|
successful_events = sum(1 for event in events_24h if event.is_success)
|
|
failed_events = sum(1 for event in events_24h if not event.is_success)
|
|
|
|
return {
|
|
'is_running': self.is_running,
|
|
'last_update': datetime.utcnow(),
|
|
'recent_events': [
|
|
{
|
|
'type': event.event_type,
|
|
'message': event.message,
|
|
'success': event.is_success,
|
|
'created_at': event.created_at,
|
|
}
|
|
for event in recent_events
|
|
],
|
|
'stats_24h': {
|
|
'total_events': len(events_24h),
|
|
'successful': successful_events,
|
|
'failed': failed_events,
|
|
'success_rate': round(successful_events / len(events_24h) * 100, 1) if events_24h else 0,
|
|
},
|
|
}
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка получения статуса мониторинга: {e}')
|
|
return {
|
|
'is_running': self.is_running,
|
|
'last_update': datetime.utcnow(),
|
|
'recent_events': [],
|
|
'stats_24h': {'total_events': 0, 'successful': 0, 'failed': 0, 'success_rate': 0},
|
|
}
|
|
|
|
async def force_check_subscriptions(self, db: AsyncSession) -> dict[str, int]:
|
|
try:
|
|
expired_subscriptions = await get_expired_subscriptions(db)
|
|
expired_count = 0
|
|
|
|
for subscription in expired_subscriptions:
|
|
await deactivate_subscription(db, subscription)
|
|
expired_count += 1
|
|
|
|
expiring_subscriptions = await get_expiring_subscriptions(db, 1)
|
|
expiring_count = len(expiring_subscriptions)
|
|
|
|
autopay_subscriptions = await get_subscriptions_for_autopay(db)
|
|
autopay_processed = 0
|
|
|
|
for subscription in autopay_subscriptions:
|
|
user = await get_user_by_id(db, subscription.user_id)
|
|
if user and user.balance_kopeks >= settings.PRICE_30_DAYS:
|
|
autopay_processed += 1
|
|
|
|
await self._log_monitoring_event(
|
|
db,
|
|
'manual_check_subscriptions',
|
|
f'Принудительная проверка: истекло {expired_count}, истекает {expiring_count}, автоплатежей {autopay_processed}',
|
|
{'expired': expired_count, 'expiring': expiring_count, 'autopay_ready': autopay_processed},
|
|
)
|
|
|
|
return {'expired': expired_count, 'expiring': expiring_count, 'autopay_ready': autopay_processed}
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка принудительной проверки подписок: {e}')
|
|
return {'expired': 0, 'expiring': 0, 'autopay_ready': 0}
|
|
|
|
async def get_monitoring_logs(
|
|
self, db: AsyncSession, limit: int = 50, event_type: str | None = None, page: int = 1, per_page: int = 20
|
|
) -> list[dict[str, Any]]:
|
|
try:
|
|
from sqlalchemy import desc, select
|
|
|
|
query = select(MonitoringLog).order_by(desc(MonitoringLog.created_at))
|
|
|
|
if event_type:
|
|
query = query.where(MonitoringLog.event_type == event_type)
|
|
|
|
if page > 1 or per_page != 20:
|
|
offset = (page - 1) * per_page
|
|
query = query.offset(offset).limit(per_page)
|
|
else:
|
|
query = query.limit(limit)
|
|
|
|
result = await db.execute(query)
|
|
logs = result.scalars().all()
|
|
|
|
return [
|
|
{
|
|
'id': log.id,
|
|
'event_type': log.event_type,
|
|
'message': log.message,
|
|
'data': log.data,
|
|
'is_success': log.is_success,
|
|
'created_at': log.created_at,
|
|
}
|
|
for log in logs
|
|
]
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка получения логов мониторинга: {e}')
|
|
return []
|
|
|
|
async def get_monitoring_logs_count(self, db: AsyncSession, event_type: str | None = None) -> int:
|
|
try:
|
|
from sqlalchemy import func, select
|
|
|
|
query = select(func.count(MonitoringLog.id))
|
|
|
|
if event_type:
|
|
query = query.where(MonitoringLog.event_type == event_type)
|
|
|
|
result = await db.execute(query)
|
|
count = result.scalar()
|
|
|
|
return count or 0
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка получения количества логов: {e}')
|
|
return 0
|
|
|
|
async def get_monitoring_event_types(self, db: AsyncSession) -> list[str]:
|
|
try:
|
|
from sqlalchemy import select
|
|
|
|
result = await db.execute(
|
|
select(MonitoringLog.event_type)
|
|
.where(MonitoringLog.event_type.isnot(None))
|
|
.distinct()
|
|
.order_by(MonitoringLog.event_type)
|
|
)
|
|
|
|
return [row[0] for row in result.fetchall() if row[0]]
|
|
|
|
except Exception as e:
|
|
logger.error(f'Ошибка получения списка типов событий мониторинга: {e}')
|
|
return []
|
|
|
|
async def cleanup_old_logs(self, db: AsyncSession, days: int = 30) -> int:
|
|
try:
|
|
from sqlalchemy import delete
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if days == 0:
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result = await db.execute(delete(MonitoringLog))
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else:
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cutoff_date = datetime.utcnow() - timedelta(days=days)
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result = await db.execute(delete(MonitoringLog).where(MonitoringLog.created_at < cutoff_date))
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deleted_count = result.rowcount
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await db.commit()
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if days == 0:
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logger.info(f'🗑️ Удалены все логи мониторинга ({deleted_count} записей)')
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else:
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logger.info(f'🗑️ Удалено {deleted_count} старых записей логов (старше {days} дней)')
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|
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return deleted_count
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except Exception as e:
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logger.error(f'Ошибка очистки логов: {e}')
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await db.rollback()
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return 0
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monitoring_service = MonitoringService()
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